Damon Johnson

• Executed proven strategies to hit sales quota and help company achieve goals.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Built lasting relationships with clients through outstanding customer service interactions.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Introduced new products to meet customer demand and increase profits.
• Prepared sales presentations for clients showing success and credibility of products.
• Exceeded targets by building, directing, and motivating high-performing sales team.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Collaborated with clients and distributors to create and promote new products.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.
• Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
• Formulated tactics and strategies to target new potential customers within prioritized markets.
• Led targeted training programs to educate staff on product benefits and service capabilities.

• Executed proven strategies to hit sales quota and help company achieve goals.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Built lasting relationships with clients through outstanding customer service interactions.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Prepared sales presentations for clients showing success and credibility of products.
• Introduced new products to meet customer demand and increase profits.
• Formulated tactics and strategies to target new potential customers within prioritized markets.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
• Collaborated with clients and distributors to create and promote new products.
• Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
• Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.

· Responsible for payroll, staff recruitment, new employee onboarding performance evaluation, financial statements, and strategic operations to further the business interest.

· Successfully maintain business compliance with federal, state, and local laws and regulations.

• Maintain high standards of quality control, cleanliness, and safety.
• Responsible for advertising, social media impact and created marketing strategies to track existing and new customers.

• Monitors and evaluates associate performance
  levels to meet projected needs and department objectives. Develops
  performance improvement action plans to address individual and/or departmental
  corrective actions or improve current performance. Oversees each credit
  analyst's performance throughout the day to control optimum callback time and
  the achievement of daily purchase objectives, while maintaining acceptable
  quality control standards.
• Reviews and negotiates non-routine contracts
  with dealers and determines whether to purchase.
• Ensures accuracy and disbursement of Dealer
  Reserves.
• Supervises assigned department to ensure
  continuity and quality of service.
• Prepares and monitors work assignments of all
  assigned associates and resolves any department backlogs to ensure maximum
  service and productivity.
• Prepares and manages performance objectives for
  each assigned associate.
• Resolves associate performance issues or refers
  them to the Dealer Services Operations Manager, as appropriate.
• Maintains quality dealer relations with all of
  the DSSO's dealer base and meets the Corporate market share objective. Oversees
  the preparation and scheduling of dealer credit reviews including annual
  renewals, as well as new acquisitions.
• Overseeing the scheduling, assignment and performance of wholesale inventory audits
• Assigning, supervising and assisting in the preparation of dealer credit packages for new credit line requests and renewals
• Overseeing and monitoring the daily processing of wholesale payments
• Acquiring and analyzing category II dealer financial statements on a monthly basis
• Preparing financial statement analyses documents, dealer watch reports and dealer overtime reports

· Effectively manage and train staff to perform all daily and periodic duties to manage and monitor assigned regional relationships.

• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Adhered to banking standards and government lending guidelines for loan services.
• Reviewed and verified income, credit reports and employment histories for each borrower.

· Traveled extensively to provide on-site relief support for thirteen Dealer Sales and Service Office for Credit and Wholesale Analyst job functions.

· Created and analyzed customized trend reports such as Rate & Term Exceptions, Purchase and Quality control.

· Assist with new hire training for the Credit and Wholesale Analyst.

· Provided the Dealer Sales and Service Offices with “Best Practice” procedures to improve credit decisioning, call back response times and dealer satisfaction quality control.

· Review purchase decisions, charge off, fraud and repossession reports for quality control and report issues to management.

• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Made decisions and recommendations about extending lines of credit.
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
• Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
• Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Attended credit-related training and conferences to stay informed about industry trends and developments.
• Collaborated with other teams to identify and mitigate risks impacting organization.
• Participated in loan committee meetings to provide input on lending processes.
• Conducted industry research to understand economic conditions impacting borrower ability to repay loans.
• Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
• Maintained compliance with applicable regulations and laws governing consumer credit.
• Complied with internal controls and government regulations.
• Investigated and resolved customer disputes related to credit decisions.
• Performed credit reviews on corporations to assess financial conditions.

· Develop and maintain positive business relationships with assigned dealers in order to achieve market share at or above company set objectives of 51 %.

• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Examined claims forms and other records to determine insurance coverage.
• Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
• Verified insurance claims and determined fair amount for settlement.

· Analyzed insurance appraisal; work directly with insurance companies, customers and/or customers' attorneys to negotiate fair settlements for lease vehicles that have been deemed a total loss due to accidents, theft or arson.

· Terminated accounts, calculate payoffs, cancel additional warranties and insurances and sell accounts once all funds have been obtained.

· Trained and provided first level supervision to other customer retention advisors in the total loss department.

• Documented all investigation activity and presented reports to management.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Researched accounts and completed due diligence to resolve collection problems.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Trained new team members on scripts, company services, and collection strategies.
• Used probing techniques to determine debtors' reasons for delinquency.
• Counseled debtors on payment options and arranged installment agreements.
• Achieved performance goals on consistent basis.
• Used skip tracing and other techniques to locate debtors.
• Assisted in implementing procedures and policies to facilitate timely payments.
• Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
• Quantified debtor balances to avoid late payments and bad credit.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Worked with customer to create debt repayment plan based on current financial condition.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Established relationships with customers to encourage payment of delinquent accounts.

· Provided first level training and supervision to assistant customer service representatives.

· Developed and maintained excellent working relationships with dealership personnel through monthly contact while performing monthly wholesale floor plan audits.