Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
DAMON JOHNSON

DAMON JOHNSON

Charlotte,NC
The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Summary

A personable, strategic, results-driven professional offering 15+ years of sales and management experience in a fast-paced sales environment. Focusing on productivity and efficiency while delivering high-quality customer service. A proven history of fostering customer relationships to maximize sales volume. Expertise in formulating and implementing tactical and cost-effective initiatives with solid analytical, presentation, and interpersonal skills.

Overview

18
18
years of professional experience

Work History

Premier Service Consultant

ATT
02.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exhibits in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed approximately 30 incoming calls, emails and faxes per from customers.

Digital Sales Specialist

Spectrum
11.2020 - 11.2024
  • Achieved the highest level of performance excellence within Spectrum by being recognized in the top 1% of sales 2 out of 3 years with the company.
  • Maximizes sales opportunities by responding to digital sales via inbound live chats, emails, and calls to acquire new customers and upsell existing customers.
  • Manages fallout orders by contacting customer at point of failure or working with divisions to address billing system issues.
  • Promotes and communicate current marketing campaigns and promotions.
  • Schedules new installation appointments and prepares necessary paperwork for work orders.
  • Top in mobile sales MOM since 2021, landing in top 15% in division.

SMB OTM Representative

Spectrum
01.2024 - 03.2024
  • Effectively sell Charter products and services to new and existing prospects.
  • Meet established activity targets and key performance indicators, including 150 outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
  • Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
  • Act as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services.
  • Inform prospects of our product pricing model and Spectrum Business’ competitive advantage compared to other service providers.
  • Effectively balance new lead generation versus follow up efforts. Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.

Warehouse Associate

Home Depot
01.2018 - 08.2020
  • Loaded and unloaded trucks and moved material throughout facility using forklifts, motorized conveyors, hoists, etc
  • Efficiently wall built trailers with various sizes and weights of boxes
  • Inspected all outgoing products and managed invoices in Material Management System
  • Consistently lifted materials weighing as much as 80 pounds.

Retail Sales Consultant

T-Mobile
02.2016 - 09.2016
  • Continuously achieved 110%+ of monthly sales quota
  • Proactively evaluated client needs and provided solutions.
  • Provided effective and interactive sales demonstrations and training.
  • Upheld visual store appeal to execute sales campaigns as designs by leadership.
  • Implemented needs assessments to recognize demand for services and products.

Retail Sales Manager

Sprint
03.2015 - 10.2015
  • Achieved monthly sales objectives while increasing employee’s proficiency and knowledge.
  • Supported environment that encourage creative thinking and risk- taking to maximize sales opportunities, resulting in 15% increase in individual sales.
  • Coached employees on sales strategies, competitive advantages, and promotions
  • Provided both formal and one-on-one training sessions as needed.
  • Grew existing customers by managing churn while exceeding regional monthly sales targets by average of 30%

Retail Sales Consultant

Sprint
08.2014 - 03.2015
  • Finished in top 5% of district results in gross add and renewal performance in 4th quarter of 2013.
  • Completed extensive training classes for all data products and services including smartphones, mobile broadband, and tablets.
  • Mentored both low performing and new hires throughout all functional areas of their positions.

Education

Business Administration -

South Carolina State University, Orangeburg, SC

Business Administration - undefined

Bellevue University, Bellevue, NE

Skills

  • Relationship management
  • Sales proficiency
  • Account relationship development
  • Establishing strategic relationships
  • Strategic negotiation skills
  • Service excellence
  • Attentive listening
  • Effective multitasking
  • Clear interpersonal communication
  • Skilled in digital tools
  • Collaborative teamwork
  • Financial compliance measures
  • Financial planning
  • Financial budget forecasting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Premier Service Consultant - ATT
02.2025 - Current
SMB OTM Representative - Spectrum
01.2024 - 03.2024
Digital Sales Specialist - Spectrum
11.2020 - 11.2024
Warehouse Associate - Home Depot
01.2018 - 08.2020
Retail Sales Consultant - T-Mobile
02.2016 - 09.2016
Retail Sales Manager - Sprint
03.2015 - 10.2015
Retail Sales Consultant - Sprint
08.2014 - 03.2015
Bellevue University - Business Administration,
South Carolina State University - Business Administration,

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