Damon Jones
Burnside,KY
Summary
- Accomplished Operations Manager with a proven track record at Palmer Donavin, enhancing operational efficiency and customer satisfaction. Expert in operations management and problem-solving, demonstrated through successful team leadership and strategic supply chain improvements. Achieved significant performance outcomes by fostering teamwork and leveraging Microsoft Office skills to streamline processes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
Palmer Donavin
08.2017 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Day Shift Supervisor
Palmer Donavin
06.2016 - 08.2017
- Achieved higher customer satisfaction ratings with timely resolution of complaints and proactive problem-solving strategies.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Reduced tardiness and absenteeism rates through consistent enforcement of company policies and open communication with staff members.
- Supported upper management in strategic decision-making by providing relevant data analysis, insights, and recommendations from daily operations perspective.
- Collaborated with other supervisors to implement cross-training initiatives, increasing workforce flexibility and versatility.
Team Lead
Palmer Donavin
06.2014 - 06.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Inventory Controller
Palmer Donavin
02.2009 - 06.2014
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
QC Inspector
Palmer Donavin
01.2003 - 02.2009
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Documented findings and generated reports with data and recommendations.
Loader and Unloader
Palmer Donavin
06.1998 - 01.2003
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
Skills
- Problem-solving
- Team leadership
- Operations management
Customer service
Teams Microsoft office and excel Emails
Accomplishments
Three time warehouse employee of the year
2011 and 2019 employee owner of the year
2018 & 2019 emerging leaders course completion
- Reduced lost workdays and recordable incidents to Number by implementing a safety awareness program.
- Promoted to Job Title after Number years with the company.
- Reduced operational expenses by Number% by streamlining branch operations.
Certification
Osha 10
Emerging leaders
- Completion Certification
Timeline
Operations Manager
Palmer Donavin
08.2017 - 06.2024
Day Shift Supervisor
Palmer Donavin
06.2016 - 08.2017
Team Lead
Palmer Donavin
06.2014 - 06.2016
Inventory Controller
Palmer Donavin
02.2009 - 06.2014
QC Inspector
Palmer Donavin
01.2003 - 02.2009
Loader and Unloader
Palmer Donavin
06.1998 - 01.2003
Osha 10
Emerging leaders
- Completion Certification
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