Summary
Overview
Work History
Education
Skills
Real Estate Investments
Timeline
Generic

DAMON LASSITER

Bloomfield,NJ

Summary

PROFESSIONAL SUMMARY Versatile IT professional with proficiencies in: IT Engineering, Business/Data analysis, Computer Programming, IT Help/Support, and Business Intelligence. These skills are utilized on a day-to-day basis to advance opportunity identification, process reengineering and corporate growth. Creative in finding solutions to problems and determining modifications for optimal use of organizational data. Expert at providing realistic projections and establishing various scenarios to determine viable process strategies to utilize. Soft Skills Excellent organizational, time-management and planning skills to deliver projects on time/ budget, despite intense pressure and aggressive timelines. Excellent communication, interpersonal, training, analytical and technical skills. Strong work ethic, advanced problem-solving skills, high adaptability, highly Computer and technically literate. Exemplary written, oral, and managerial skills SOFT SKILLS: Excellent organizational, time-management and planning skills to deliver projects on time/ budget, despite intense pressure and aggressive timelines. Strong desire to learn new skills and to grow with the company. Excellent communication, interpersonal, training, analytical and technical skills. Exemplary written, oral, and managerial skills. Strong work ethic, advanced problem-solving skills, high adaptability

Overview

9
9
years of professional experience

Work History

Lead IT Support Engineer

FanDuel
07.2019 - Current
  • Currently leading a team of 5 IT Support specialists responsible for daily Tier I, Tier II and Tier III+ support, setup/maintenance of new/current IT systems, workstations, & issues for 100+ onsite, in-person business customers
  • Primary escalation point technology issues that are unable to be resolved by Tier-1 and
  • Tier-2 support staff Additionally, provide support globally for over 3500+ FanDuel business partners from Dublin, Ireland, London, UK & Various states in the U.S
  • Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers
  • Patched software and installed new versions to eliminate security problems and protect data
  • Collaborated with outside departments to implement system-wide improvements
  • Suggested software and hardware modifications to reduce lag time and improve overall speed
  • Maintained servers and systems to keep networks fully operational during peak periods
  • Diagnosed and troubleshot hardware, software and network issues
  • Removed malware, ransomware, and other threats from laptops and desktop systems
  • Successful imaging & re-imaging of thousands of MAC/Windows laptops and counting
  • Onboarding consisted of but not limited to: adding users to correct user group using
  • Azure based Active Directory, setup of workstations with docks for any user to work whether they had Windows or MAC, installing all basic software a user requires to successfully complete their job responsibilities, etc Grant/Manage Licenses as per appropriate User levels such as Tableau, Zoom Pro, etc
  • Responsible for orders of new IT Merchandise and Asset management
  • Implemented technical solutions to solve customer issues and increase satisfaction
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Negotiate contracts with different vendors Security: MaaS360 (Windows) Jampf for
  • MAC users, installation of MAC image from JSS, Bitlocker for further security of assets and to prevent permanent user lockout Business Justifications for installs of software for higher employees listed in JIRA
  • Pulse Secure for secure VPN connection to the company domain Bomgar for tracking user's computers via IP & physical location
  • Utilize Slack for daily communication and quick team huddles
  • Remarkable experience in application of MAC solutions to solving business requirements
  • Train customers of various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBook Pros,
  • Mac Air, etc
  • Skilled in troubleshooting LAN, WAN, DSL and T1 circuits
  • Set up Zoom for team meetings and town halls
  • JIRA used to communicate on tickets assigned to each team member Confluence used to document analysis used to resolve issues for future reference Microsoft Office Suite,
  • Google OneDrive, Sharepoint, & other Google platforms utilized for Windows users
  • Monitored systems in operation and quickly troubleshoot errors
  • Provided Tier III and higher support to users in a 24/7 uptime environment, often working double shifts to accommodate time zones
  • Bomgar for remote access into user's computers to quickly resolve issues.

Senior Business Systems Analyst

Mediacom
06.2017 - 07.2019
  • Worked closely with our development team to enhance our current systems to perform various monotonous manual functions/processes in order to produce quality results for faster service to customers
  • Weekly team meetings with development regarding prioritizing issues, moving updates from test to production, discussion of open service tickets from end users, & project deadlines
  • Utilizes JIRA for assignment of tasks to Business Systems Analysts on the team & Confluence for heavy documentation of enhancements from the in-house development team including test automation, legacy documentation, & new systems our team has developed alongside with Oracle
  • Lead daily/weekly meetings with Oracle Business Solutions teams in place of my manager to address issues/bugs within the software which hindered business performance
  • Daily, Weekly, and Monthly analysis to identify trends within legacy data & systems to resolve problems and create documentation based on the business needs
  • Ensures quality, consistency and integrity of data in a timely and effective manner

Project Manager/Business Systems

Citigroup
05.2014 - 06.2017
  • Maintain existing product documentation, content reference materials, FAQs, etc
  • Document and analyze qualified/approved risk commitment processes, systems, and data flows to define on-boarding specifications and hand off to the development team
  • Provide day-to-day technical and SME Support for the in house CAMP tool
  • Ensuring quality assurance of content, update of weekly notification, tool administration and providing direction to the production assurance team
  • Plan and manage new content from development to deployment including configuration, validation, documentation, communication and finally handoff to production assurance
  • Define and produce standard and customized reporting to meet business stakeholder and management requirements
  • Support User Acceptance Testing (UAT) activities of new features and functions in
  • CAMP

Education

B.S - Computer Science

Bloomfield College
05.2015

Skills

  • Excellent organizational, time-management and planning skills to deliver projects on
  • Time/ budget, despite intense pressure and aggressive timelines
  • Excellent communication, interpersonal, training, analytical and technical skills
  • Strong work ethic, advanced problem-solving skills, high adaptability, highly Computer and
  • Technically literate
  • Exemplary written, oral, and
    managerial skills
  • Strong knowledge of SQL and
    extraction/ transformation/
    loading (ETL) process using SQL
  • Scripts
  • Expert in Budget management, Change Management and related methodologies, Strategic
  • Planning, Market research, Employee training and Risk Management
  • Passionate about Leadership, timely Project Completion, Organizational Transformation
  • And Communication within the organization

Real Estate Investments

I currently own two pieces of Real Estate in New Jersey worth a combined 1.8 mil and I am looking to expand to create a small portfolio of passive income. I am also working towards a Master's Degree in Finance. I am very passionate about all things economics & finance in addition to having heavy professional experience in computer science as well. This is why I believe I would be a wonderful fit for your company since its roots are in accounting, finance, actuarial, investing, real estate, asset management, etc.

Timeline

Lead IT Support Engineer

FanDuel
07.2019 - Current

Senior Business Systems Analyst

Mediacom
06.2017 - 07.2019

Project Manager/Business Systems

Citigroup
05.2014 - 06.2017

B.S - Computer Science

Bloomfield College
DAMON LASSITER