DAMON L. PALMER
Buffalo
Summary
Strategic administrative professional with over a decade of experience in government and nonprofit leadership. Skilled in legislative support, project coordination, and stakeholder engagement. Known for excellent communication, organizational ability, and dedication to community impact.
Overview
24
24
years of professional experience
Work History
Executive Project Assistant
BestSelf Behavioral Health
09.2022 - 05.2025
- - Collaborate with COO and Vice Presidents on strategic initiatives and daily operations.
- - Coordinate data reporting and uploads for Erie County Department of Mental Health.
- - Draft annual Scope of Service reports for submission to county and state authorities.
- - Manage executive calendars and coordinate conferences and external meetings.
- - Partner with marketing on internal communications and public releases.
- - Organize quarterly Leadership Development Days and Listening Tour events.
- - Support the Black Mental Health Team in planning community outreach initiatives.
Chief of Staff
Buffalo Common Council
09.2019 - 12.2021
- - Directed daily operations of the Masten District Council Office.
- - Supervised staff and managed legislative and human resources functions.
- - Drafted legislation and coordinated the allocation of discretionary funding.
- - Acted as liaison between the Council Member, city departments, and constituents.
Deputy Chief of Staff
Buffalo Common Council
01.2014 - 09.2019
- - Managed a team of 9 across Council District offices.
- - Led city budget analysis and coordinated departmental budget workshops.
- - Oversaw staffing for Common Council and committee meetings.
- - Administered HR functions, including timesheet management and leave requests.
Legislative Aide
Buffalo City Clerk
09.2012 - 01.2014
- - Processed vital records including birth, marriage, and death certificates.
- - Liaised with local hospitals on documentation and verification.
- - Handled public inquiries and licensing applications
Compliance Analyst
Citigroup
01.2011 - 01.2012
- - Reviewed internal communications to detect compliance violations.
- - Executed escalation procedures to maintain security and confidentiality.
Supervisor / Team Specialist
Key Bank
01.2007 - 01.2011
- - Resolved escalated customer issues related to card services and fraud.
- - Supported multiple customer service teams across different cities.
- - Assisted with IRA services and lost/stolen card management.
Client Services Representative
M&T Bank
01.2001 - 01.2006
- - Provided support on bank policy inquiries and transaction verifications.
- - Assisted in overdraft management and fraud investigations.
Education
Communications
Buffalo State College
Buffalo, NYSkills
- Project Coordination
- Public Policy
- Community Outreach
- Legislative Research
- Staff Supervision
- Budget Review
- Event Planning
- Strategic Communication
Timeline
Executive Project Assistant
BestSelf Behavioral Health
09.2022 - 05.2025
Chief of Staff
Buffalo Common Council
09.2019 - 12.2021
Deputy Chief of Staff
Buffalo Common Council
01.2014 - 09.2019
Legislative Aide
Buffalo City Clerk
09.2012 - 01.2014
Compliance Analyst
Citigroup
01.2011 - 01.2012
Supervisor / Team Specialist
Key Bank
01.2007 - 01.2011
Client Services Representative
M&T Bank
01.2001 - 01.2006
Communications
Buffalo State College