Horror movies
Damon Michael
Denver,CO
Summary
Experienced hospitality professional adept at creating memorable guest experiences and maintaining organized bar areas. Skilled in mixology, customer interaction, and crafting unique cocktails to meet changing tastes. Reliable team player with proven ability to uphold cleanliness standards in high-energy environments.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Centerplate, A Sodexo
10.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place dozens of orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Worked closely with kitchen staff/management/distributors to cultivate seasonal and signature cocktail lists.
Server
Viewhouse Eatery, Bar & Rooftop @ Ballpark
02.2022 - 02.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Stayed up-to-date on weekly menu changes to help customers make food choices.
- Exhibited quick and proper payment procedures to get dozens of guests to events in a timely manner.
- Worked with POS system (Spot On) to place orders, manage bills and handle complimentary items.
- Worked closely with managers, kitchen, and event staff to maintain service standards during private events.
Server
Brooklyn's At The Pepsi Center
11.2021 - 02.2022
- Bussed and reset tables to keep the dining room and work areas clean.
- Checked dozens of IDs daily to verify ages and uphold Colorado liquor laws.
- Managed over 60 guests on event days
- Worked with POS system (Aloha) to place orders, manage bills and handle complimentary items (Industry neighbors).
Server
Highway West Vacations
09.2020 - 07.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted dozens of special patron requests nightly and followed up with kitchen to confirm accuracy.
- Shared intimate knowledge of menu items and flavors, enabling guests to make personal decisions based on taste, interest, and allergies.
- Asked each guest for feedback, solved problems, and filled drinks throughout our guest's meals.
Food Service Assistant
Bartaco
07.2020 - 04.2021
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Prepared mixes and garnishes and stocked glassware, condiments, ,and paper products to facilitate efficient operation.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guest needs.
Bartender/Manager's Assistant
Hops N' Scotch
10.2018 - 07.2020
- Assisted five servers with specialty drinks orders by preparing on-demand items without delay.
- Developed new signature cocktails and collaborated on two menus to support bar marketing brand and increase profits.
- Managed accurate register through Toast and produced daily sales reports backing up inventory usage numbers.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Applied excellent organizational and multitasking abilities to handle simultaneous guest, team, and business needs while avoiding unnecessary delays or errors.
- Limited portion sizes and used garnishes to control food costs.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
Server
Patina Restaurant Group
10.2019 - 03.2020
- Demonstrated knowledge and applied proper food handling standards.
- Created dozens of orders nightly, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Monitored my thirty to forty guest sections for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Server
Lansdowne Pub
08.2017 - 09.2019
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted hundreds of new guests daily, discussed specials, and took drink orders.
- Kept three server areas clean and stocked to increase efficiency while working tables.
Bartender
OTTO (Coolidge Corner)
08.2017 - 10.2017
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Barback
Tavern In The Square Inc.
01.2017 - 08.2017
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Delivered food to customers at bar and tables.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Replaced dozens of kegs and soda syrups.
- Assisted ten wait staff, and 12 bartenders with timely food delivery and guest requests.
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Skills
- Clear and effective communication
- Point of sale systems
- Cash handling
- Guest engagement
- Customer service
- Strong work ethic
- Responsible alcohol service
- Fine dining
- High-volume dining
- Marketing
Timeline
Server/Bartender
Centerplate, A Sodexo
10.2022 - Current
Server
Viewhouse Eatery, Bar & Rooftop @ Ballpark
02.2022 - 02.2023
Server
Brooklyn's At The Pepsi Center
11.2021 - 02.2022
Server
Highway West Vacations
09.2020 - 07.2021
Food Service Assistant
Bartaco
07.2020 - 04.2021
Server
Patina Restaurant Group
10.2019 - 03.2020
Bartender/Manager's Assistant
Hops N' Scotch
10.2018 - 07.2020
Server
Lansdowne Pub
08.2017 - 09.2019
Bartender
OTTO (Coolidge Corner)
08.2017 - 10.2017
Barback
Tavern In The Square Inc.
01.2017 - 08.2017
High School Diploma -
Massachusetts Bay Community College
Accomplishments
- Streamlined communication with bar/kitchen/management as well as distributors, resulting in higher quality cocktails and faster ticket times.
Interests
Planning themed events
Creating themed cocktails
Listening to new music
Education
High School Diploma -
Massachusetts Bay Community College
Wellesley Hills, MASimilar Profiles
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