Damon Mitchell
General Manager
Oakland Park,FL
Summary
Results-driven professional seeking a dynamic role within a forward-thinking company that values experience and fosters growth opportunities. Proven track record as a diligent team leader, adept at managing daily operations and enhancing team performance. Successfully led multiple projects, ensuring seamless execution and significantly improving operational efficiency. Strong strategic planning and communication skills contribute to building collaborative environments that drive success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
The NOW Massage
05.2021 - Current
- Directed operational strategies to enhance productivity and service delivery across multiple departments.
- Streamlined processes resulting in improved efficiency and reduced operational costs.
- Mentored staff, fostering leadership skills and promoting team collaboration.
- Managed budget implementations, employee reviews, training, schedules.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Implemented performance metrics, driving accountability and continuous improvement initiatives.
Spa Supervisor
The Ritz-Carlton
03.2020 - 09.2020
- Correctly enter appointments, reschedule and cancel appointments in SpaSoft both in person and over the phone
- Welcome and direct guests
- Answer questions regarding menu of services and retail offerings
- Order inventory
- Execution of retail promotions
- Visual merchandising
- Responsible for both opening and closing spa
- Payroll review and processing
- Ensuring adequate coverage as well as adjusting schedule to cut hours as necessary
Salon Coordinator/Receptionist
Salon Sora
09.2017 - 03.2020
- Correctly enter appointments, reschedule and cancel appointments in Millennium both in person and over the phone
- Welcome and direct guests
- Answer questions regarding menu of services and retail offerings
- Order inventory
- Execution of retail promotions
- Visual merchandising
- Responsible for both opening and closing salon
- Manage recycling program
Marketing Director
LiquidationUSA.com
10.2012 - 03.2017
- Execution of promotional marketing via Direct Mail software
- Work within a specified budget to maximize sales and drive business
- Assist with customer relations and sales in the English speaking community
- Package and arrange outgoing shipments both domestic and international
Realtor Associate
Burgos International Realty
03.2014 - 06.2016
- Prepare documents such as representation contracts, purchase agreements, closing statements, leases, and deeds
- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions
- Conduct quarterly seminars and training sessions for sales agents to improve sales techniques
- Advise sellers on how to make homes more appealing to potential buyers increasing average selling prices by 16% from initial appraisals
- Evaluate mortgage options helping clients obtain financing at the best rates and terms
Salon Coordinator/Manager
Blonde
05.2007 - 10.2012
- Correctly enter appointments, reschedule, confirm and cancel appointments in paper appointment book both in person and over the phone
- Responsible for transition from paper appointment book to Envision Salon Software
- Correctly enter appointments, reschedule, confirm and cancel appointments in Envision
- Welcome and direct guests
- Answer questions regarding menu of services and retail offerings
- Process payroll correctly and in a timely manner
- Inventory management
- Report directly to salon owner and responsible for execution of his mission
- Solely responsible for both opening and closing salon
Salon Coordinator/Receptionist
Douglas & Co.
07.2005 - 03.2007
- Correctly enter appointments, reschedule, confirm and cancel appointments in SalonBiz both in person and over the phone
- Welcome and direct guests
- Answer questions regarding menu of services and retail offerings
- Inventory management
- Visual merchandising
- Solely responsible for both opening and closing salon
Salon Manager
Michele Coulter Salon
12.2001 - 03.2005
- Correctly enter appointments, reschedule, confirm and cancel appointments in SalonBiz both in person and over the phone
- Responsible for transition from SalonBiz to STX(Salon Transcripts)
- Correctly enter appointments, reschedule, confirm and cancel appointments in STX
- Process payroll correctly and in a timely manner
- Conduct one-on-one meetings with staff to review behavior and productivity
- Inventory management
- Report directly to salon owners and responsible for execution of their mission
- Solely responsible for both opening and closing salon
Education
High school or equivalent -
McNairy Central High School
Selmer, TN05.1989
Skills
- Salon/Spa Management (14 years)
- Retail Management (5 years)
- Inventory Control (10 years)
- Visual Merchandising (10 years)
- Payroll (10 years)
- Customer Service (10 years)
- Front Desk (10 years)
- Salon Software
- Millennium
- Management
- Retail Sales
- Store Management Experience
Certification
Real Estate License
Timeline
General Manager
The NOW Massage
05.2021 - Current
Spa Supervisor
The Ritz-Carlton
03.2020 - 09.2020
Salon Coordinator/Receptionist
Salon Sora
09.2017 - 03.2020
Realtor Associate
Burgos International Realty
03.2014 - 06.2016
Marketing Director
LiquidationUSA.com
10.2012 - 03.2017
Salon Coordinator/Manager
Blonde
05.2007 - 10.2012
Salon Coordinator/Receptionist
Douglas & Co.
07.2005 - 03.2007
Salon Manager
Michele Coulter Salon
12.2001 - 03.2005
High school or equivalent -
McNairy Central High School
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