Damon Owens
Denver,Colorado
Summary
Dedicated administrative and customer service professional proficient in both Health and Education enrollment processes. Skilled at setting goals, developing plans and monitoring progress. Well-organized and personable with expertise in Microsoft, Salesforce, Talisma, Compass, Windows, and Many other office operating system programs. Self motivated and efficient in multi-tasking. Solution driven and dedicated to customer/member success.
Overview
9
9
years of professional experience
Work History
Health Guide Shift Lead
Rightway Healthcare
10.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Excellent communication skills, both verbal and written.
- Advised customers on making decisions regarding health care packages, carefully matching customers with most appropriate products and services.
- Logged client conversations, policy information and changes in client information at time of each phone call made.
- Liaised between clients and internal staff to resolve problems involving access, payment of bills and eligibility issues concerning medical care.
Enrollment Coordinator
Strive Healthcare
03.2023 - 09.2024
- Met or exceeded enrollment and retention goals consistently.
- Trained and mentored junior enrollment professionals.
- Finalized and processed enrollment applications.
- Updated, entered, and reviewed customer data.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
- Understood and thoroughly explained services provided to customers and potential customers.
- Communicated effectively via telephone, and email with prospective customers. Inbound and outbound call volume of 100+ per day.
Enrollment Advisor II
UAGC
10.2021 - 03.2023
- Helped students' complete applications and navigate admissions processes.
- Met or exceeded enrollment and retention goals consistently.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- 100+ calls daily establishing high Adherence rates.
Contact Tracer
South Dakota Department Of Health
02.2020 - 10.2021
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Performed record keeping by logging client information within secure contact-tracing software
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Dispatcher Office Assistant
Electrolux Major Appliances
01.2019 - 01.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Performed wide-ranging administrative, financial and service-related functions.
Member Services Specialist
ANTHEM Health Services
04.2018 - 12.2019
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Specialist
Good Sam/Camping World
03.2017 - 11.2019
- Handled customer inquiries and provided suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times. 100+ daily
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Marketing Management And Research
Atlantic Union College
South Lancaster, MA05.2000
Skills
- Healthcare
- HIPAA compliance
- Customer service excellence
- Live chat support
- Email communication
- CRM software
- Data entry
- Call center experience
- Confidentiality
- Research skills
- Maintaining records
- Microsoft effecient
- Client advocacy
- Excellent phone demeanor
Timeline
Health Guide Shift Lead
Rightway Healthcare
10.2024 - Current
Enrollment Coordinator
Strive Healthcare
03.2023 - 09.2024
Enrollment Advisor II
UAGC
10.2021 - 03.2023
Contact Tracer
South Dakota Department Of Health
02.2020 - 10.2021
Dispatcher Office Assistant
Electrolux Major Appliances
01.2019 - 01.2020
Member Services Specialist
ANTHEM Health Services
04.2018 - 12.2019
Customer Service Specialist
Good Sam/Camping World
03.2017 - 11.2019
Bachelor of Science - Marketing Management And Research
Atlantic Union College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefits401k matchStock Options / Equity / Profit SharingWork from home optionPaid time offPaid sick leave4-day work weekCompany CultureFlexible work hoursTeam Building / Company RetreatsAccomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- MCAS - Microsoft Certified Application Specialist