Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
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Damon Owens

D
Denver,Colorado

Summary

Dedicated administrative and customer service professional proficient in both Health and Education enrollment processes. Skilled at setting goals, developing plans and monitoring progress. Well-organized and personable with expertise in Microsoft, Salesforce, Talisma, Compass, Windows, and Many other office operating system programs. Self motivated and efficient in multi-tasking. Solution driven and dedicated to customer/member success.

Work History

Enrollment Advisor II

UAGC
10.2021 - 03.2023
  • Helped students' complete applications and navigate admissions processes.
  • Met or exceeded enrollment and retention goals consistently.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • 100+ calls daily establishing high Adherence rates.

Contact Tracer

South Dakota Department Of Health
02.2020 - 10.2021
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Performed record keeping by logging client information within secure contact-tracing software
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.

Dispatcher Office Assistant

Electrolux Major Appliances
01.2019 - 01.2020
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Performed wide-ranging administrative, financial and service-related functions.

Member Services Specialist

ANTHEM Health Services
04.2018 - 12.2019
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Specialist

Good Sam/Camping World
03.2017 - 11.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Marketing Management And Research

Atlantic Union College
South Lancaster, MA
05.2000

Skills

  • Policy Feature Explanations
  • Financial Needs Assessment
  • Academic Program Development
  • Benefits Guidelines
  • Microsoft Dynamics
  • Call Center Customer Service
  • Self Starter
  • Maintaining Confidentiality
  • Enrollment Assistance
  • Schedule Managing
  • Customer Relationship Management
  • Research Skills
  • Running Reports

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Nothing is a waste of time if you use the experience wisely.
Auguste Rodin

Timeline

Enrollment Advisor II

UAGC
10.2021 - 03.2023

Contact Tracer

South Dakota Department Of Health
02.2020 - 10.2021

Dispatcher Office Assistant

Electrolux Major Appliances
01.2019 - 01.2020

Member Services Specialist

ANTHEM Health Services
04.2018 - 12.2019

Customer Service Specialist

Good Sam/Camping World
03.2017 - 11.2019

Bachelor of Science - Marketing Management And Research

Atlantic Union College
Damon OwensD