Dedicated administrative and customer service professional proficient in both Health and Education enrollment processes. Skilled at setting goals, developing plans and monitoring progress. Well-organized and personable with expertise in Microsoft, Salesforce, Talisma, Compass, Windows, and Many other office operating system programs. Self motivated and efficient in multi-tasking. Solution driven and dedicated to customer/member success.
Work History
Enrollment Advisor II
UAGC
10.2021 - 03.2023
Helped students' complete applications and navigate admissions processes.
Met or exceeded enrollment and retention goals consistently.
Provided prospective or new students with information about educational and career planning, university resources and academic programs.
100+ calls daily establishing high Adherence rates.
Contact Tracer
South Dakota Department Of Health
02.2020 - 10.2021
Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
Performed record keeping by logging client information within secure contact-tracing software
Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Dispatcher Office Assistant
Electrolux Major Appliances
01.2019 - 01.2020
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
Performed wide-ranging administrative, financial and service-related functions.
Member Services Specialist
ANTHEM Health Services
04.2018 - 12.2019
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Customer Service Specialist
Good Sam/Camping World
03.2017 - 11.2019
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Marketing Management And Research
Atlantic Union College
South Lancaster, MA
05.2000
Skills
Policy Feature Explanations
Financial Needs Assessment
Academic Program Development
Benefits Guidelines
Microsoft Dynamics
Call Center Customer Service
Self Starter
Maintaining Confidentiality
Enrollment Assistance
Schedule Managing
Customer Relationship Management
Research Skills
Running Reports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
Enrollment Advisor II
UAGC
10.2021 - 03.2023
Contact Tracer
South Dakota Department Of Health
02.2020 - 10.2021
Dispatcher Office Assistant
Electrolux Major Appliances
01.2019 - 01.2020
Member Services Specialist
ANTHEM Health Services
04.2018 - 12.2019
Customer Service Specialist
Good Sam/Camping World
03.2017 - 11.2019
Bachelor of Science - Marketing Management And Research
Program Chair, BA Finance, MS Finance, BABE at University Of Arizona Global Campus (UAGC)Program Chair, BA Finance, MS Finance, BABE at University Of Arizona Global Campus (UAGC)
Deputy Director, Strategic Operations at City of Denver, Office of Children's AffairsDeputy Director, Strategic Operations at City of Denver, Office of Children's Affairs