Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Damon Phagan

Chisholm,MN

Summary

Hardworking operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering several years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity.

Overview

4
4
years of professional experience

Work History

Shakeout Operator

Cast7
Hibbing, MN
03.2024 - 01.2025
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Operated machinery to produce metal parts, ensuring precision and quality.
  • Managed the production of metal components, adhering to strict quality control measures.

Donation Sorter

Goodwill
Hibbing, MN
06.2023 - 03.2024
  • Processed large volumes of donations quickly and efficiently.
  • Offered donors assistance in unloading and carrying donations from vehicles.
  • Identified customer needs by asking questions and advising on best solutions.
  • Replenished and arranged items to maintain appearance.
  • Listened to customer needs to identify and recommend best products and services.
  • Palletized products for shipping or transfer to sales floor.
  • Trained new staff members on proper donation sorting techniques.
  • Presorted and labeled donations to prevent delays in stocking merchandise in stores.
  • Collaborated with colleagues to develop innovative ideas for improving the efficiency of the sorting process.
  • Inspected clothing for stains, tears, or other signs of wear before sorting into appropriate categories.
  • Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
  • Separated, sorted and stacked items in donation trailer for efficient flow of goods into stores.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Responded to customer questions and complaints by resolving issues personally or referring to management.
  • Reset store displays for special events and seasonal merchandise changes.
  • Cleaned work area regularly to maintain a safe working environment.
  • Assisted customers with the selection of suitable items from the stockroom shelves.
  • Provided customer service by answering questions about product availability and pricing information.
  • Greeted and assisted customers to foster positive experiences.
  • Logged daily donations and issued tax receipts to donors.
  • Operated register, handled cash and processed credit card transactions.
  • Remained on-site during shift and continuously observed activity of visitors to prevent theft.
  • Locked doors, shut lights and turned on alarm system, adhering to store closing procedures.
  • Unloaded and inspected donated items for defects or damage.
  • Maintained clean, orderly appearance of donation area.
  • Prioritized safety for staff and donors by keeping walkways clear and using proper stacking techniques.
  • Organized incoming donations according to type and size.
  • Conducted market research to identify selling possibilities and evaluate customer needs.

Crew Member

McDonald's
Hibbing, MN
04.2021 - 06.2023
  • Interacted pleasantly with guests to deliver quality customer service.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Stocked shelves and cases with new or transferred items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Adhered to health department regulations regarding food handling procedures.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Upheld high standards of productivity and quality in operations.
  • Served food quickly for positive guest experiences.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Wiped down tables and equipment, swept and refilled stock.
  • Scrubbed and polished counters to remove debris and food.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained safe food handling practices to prevent germ spread.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Assembled and served meals according to specific guest requirements.
  • Checked expiration dates on all products before serving them to customers.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Brewed and served coffee and tea with preferred add-ins.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized and restocked supplies to support operations and team productivity.
  • Restocked kitchen supplies including food products and utensils.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Drove team success by quickly completing assigned tasks.
  • Maintained an organized work area to ensure efficient operations.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Took orders from patrons and input selections into store computer system.

Education

GED -

Hibbing Highschool
Hibbing, MN
03-2015

Skills

  • Tool operation
  • Teamwork and collaboration
  • Project management
  • Troubleshooting
  • Inspections and reviews
  • Loading and unloading
  • Chemical handling
  • Heavy lifting
  • Hand-eye coordination
  • Commercial construction experience
  • Process control
  • Continuous improvement
  • Plant safety
  • Issue resolution
  • Work scheduling
  • Deadline adherence
  • Quality assurance
  • Production procedures
  • Safety compliance
  • Machine operation
  • Equipment operation
  • Operational documentation
  • Roofing
  • Production work
  • Attention to detail
  • Manufacturing procedures
  • Hand and power tools
  • Efficient multitasking
  • Effective communication
  • Mechanical understanding
  • Problem-solving
  • Flexible schedule

Affiliations

  • I Like to collect cards, Leran coding Languages and play games on my PC.
  • I am hardworking.
  • I am very good at managing time and always like to be on time.

Accomplishments

  • I have been a production manager for my areas at work.
  • I have learned multiple coding languages on my own.
  • I Learn very fast and am good with instructions and hands on.

Languages

English
Professional

References

References available upon request.

Timeline

Shakeout Operator

Cast7
03.2024 - 01.2025

Donation Sorter

Goodwill
06.2023 - 03.2024

Crew Member

McDonald's
04.2021 - 06.2023

GED -

Hibbing Highschool

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Damon Phagan