Damon Polk

• Coordinated efforts with sales team to drive membership growth through outreach campaigns.
• Promoted a culture of continuous learning by sharing best practices among team members for improved performance across the board.
• Streamlined processes, improving operational efficiency within the membership department.
• Handled sensitive member information, maintaining strict confidentiality at all times.
• Developed strong relationships with key stakeholders, ensuring positive experiences for all members involved.
• Resolved customer issues through thorough dispute investigation.

• Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
• Managed communication between associates and management, addressing key issues and needs.
• Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
• Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

(Laid off)

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

( Tempe Job)

• Established performance metrics to evaluate team success and identify areas for improvement.
• Researched accounts and completed due diligence to resolve collection problems.
• Mentored junior staff members on best practices in debt collection techniques and procedures.
• Interviewed and assisted in selection of candidates for collections positions on team of [Number].
• Improved team productivity through ongoing coaching, training, and performance evaluations.
• Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
• Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
• Processed payments and applied to customer balances.
• Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Ensured compliance with federal, state, and company regulations in all collection activities.