Damon Richards
Houston
Summary
Dynamic professional with extensive experience in logistics and insurance, notably as a Life Insurance Agent at Symmetry Financial Group. Proven track record in client assessment and personalized planning, enhancing customer satisfaction. Skilled in compliance adherence and conflict resolution, driving operational excellence and safety improvements across diverse teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Symmetry Financial Group
NPN
11.2025 - Current
- Educated clients on policy benefits and coverage options, enhancing their understanding of insurance products.
- Conducted client assessments to identify insurance needs.
- Assisted clients in selecting appropriate life insurance policies.
- Developed personalized insurance plans based on client goals.
- Delivered personalized service to clients via phone, email, and in-person meetings, ensuring tailored support.
- Sold life insurance policies via telephone while supporting agents with underwriting processes to streamline client service.
- Presented insurance products at community events and workshops.
- Trained new agents on sales techniques and industry best practices.
Driver
Kpb Landbridge
La Porte
02.2025 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Transported cargo safely and efficiently to designated locations.
- Coordinated with dispatchers to ensure timely delivery schedules.
- Collaborated with logistics teams to enhance route planning efficiency.
- Performed routine vehicle inspections to maintain operational safety standards.
- Adhered to all traffic laws and company policies during operations.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
NTP Freight LLC
Director Of International Affairs
New York
12.2024 - 12.2025
- Optimized shipping process by coordinating transportation to meet client and carrier needs.
- Executed daily tasks with attention to detail in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Owner/Operator
J Brody Trucking
Houston
05.2019 - 12.2024
- Enhanced safety performance through implementation of safe working procedures and driver awareness training programs.
- Implement all policy changes for the company adhering to all TCEQ, USDOT, FMCSA, PHMSA regulations and develop safety plans.
- Encourage driver safety by implementing safety reward programs and time off incentives reducing drivers' accidents by 35%.
- Reduced CSA scores by enforcing mandatory driver training and equipment checks, ensuring pre-trip inspections with mechanic staff before shifts.
- Conducted quarterly safety meetings following DOT guidelines, presenting videos on safe driving and cellphone awareness.
- Addressed all DOT citations and warnings promptly, coordinating immediate repairs and submitting documentation to Austin with mechanic signatures.
Fleet Manager/Master Driver
Circle K
Houston
08.2018 - 01.2021
- Managed daily and weekly scheduling for 26 drivers in the Houston and Dallas areas.
- Recruited and managed hiring processes, conducted new hire orientation, and maintained human resource records including salary adjustments, payroll, drug screenings, and disciplinary actions.
- Coordinated new fleet additions, vehicle transfers, registration renewals, and insurance coverage while updating insurance requirements with terminals.
- Conduct road testing, driver training, hazmat training, and ELD training company wide using PeopleNet system.
- Maintained equipment maintenance files according to DOT standards and performed preventive maintenance on all equipment.
- Implemented policies for drivers on fueling, idle time, and maintenance requirements, enhancing work operations and time management.
- Delegate and oversee appropriate responsibility to lead driver to ensure daily paperwork is being filled out correctly and turned in daily.
- Responsible for submitting expense reports and cutting budget costs down on fleet equipment repairs.
- Promptly provide conflict resolutions between employees.
Driver/Account Manager
Pepsi Cola
Houston
07.2002 - 05.2009
- Execute and close sales calls for new and existing customers.
- Monitored 12 accounts for compliance with contract guidelines.
- Delivered inventory to address shortages and maintain compliance.
- Executed daily inventory maintenance for major chain stores to ensure proper stocking.
- Create new inventory orders as well as correct any incorrect orders.
- Train new employees on policy, procedures, sales tips, monitoring techniques and paperwork.
- Placed and repaired equipment and set up displays as needed.
- Operate forklift and pallet jack when required for special deliveries.
Education
Police Academy - Law Enforcement
University of Houston Downtown
Houston, TX09-2012
Skills
- Insurance policy analysis
- Client assessment
- Personalized insurance planning
- Sales techniques
- Customer relationship management
- Account Management
- Sales
- Negotiation tactics
- Lead prospecting
- Client consultations
- Sales presentations
- Transportation Management
- Supply Chain
- Forecasting
- Compliance adherence
- Safety management
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Team leadership
- Performance tracking
- Team training and development
- Microsoft Word
- Insurance marketing
- PowerPoint
- Outlook
- Internet Explorer
- Client retention
- Claims processing
- Galahad Fuel Operations
- Lead generation
- Policy analysis
- Pallet Jack
- Risk assessment
- Trucking
- Customer education
- Client evaluation
- Insurance planning
- Cross-selling strategies
- Relationship management
- Commercial Driving
- Driving
- Customer advocacy
- Shipping & Receiving
- Heavy Equipment Operation
- Load & Unload
- Mechanic Experience
- Sales tracking
- Recruiting
- Payroll
- Appointment scheduling
- Team development
- Relationship building
- Negotiation
- Client follow-up
Certification
- CDL A, 04/01/02, 12/01/28
- CDL, 04/01/02, 12/01/28
- OSHA 30, 11/01/23, 11/01/28
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Life Insurance Agent
Symmetry Financial Group
11.2025 - Current
Driver
Kpb Landbridge
02.2025 - Current
NTP Freight LLC
Director Of International Affairs
12.2024 - 12.2025
Owner/Operator
J Brody Trucking
05.2019 - 12.2024
Fleet Manager/Master Driver
Circle K
08.2018 - 01.2021
Driver/Account Manager
Pepsi Cola
07.2002 - 05.2009
Police Academy - Law Enforcement
University of Houston Downtown