Writing
Damon Rivera
Referral Coordinator
New Orleans,LA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Referral Coordinator
Odyssey House Louisiana
08.2023 - Current
- Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Strengthened communication channels within the organization through regular updates on referred patients'' progress.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Engaged with patients to provide critical information.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
PAS Supervisor
Ochsner Main Campus
5 2022 - 06.2023
- Supervised and led the daily operations and workflow of over 15 employees across multiple clinic locations.
- Managed Claim Edit Workque's, Oversaw, lead and trained multiple team members across many different PB & HB claim edit accounts.
- Daily reports - WQ Productivity, Digital Options Productivity.
- Detailed schedule management and daily schedule creation to make sure staff is properly deployed in all clinic areas based on patient flows, clinic needs, and call outs.
- Scheduled and facilitated monthly staff meetings to address problem areas, improve work process and customer service experiences.
- Responsible for supervising initiatives to improve processes, maximize efficiency, and maintain high employee morale.
- Completed payroll Bi-Weekly and maintained proper accuracy with team member's timecards.
- Conducted interviews, assisted with hiring decisions, training, and team evaluations.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Streamlined go-live processes by providing expert consultation, training, and support to end users.
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored 30 new personnel hired to fulfill various roles.
- Increased operational efficiency by providing detailed reporting on usage patterns, storage allocation, and potential areas for improvement.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Collaborated cross-functionally with IT teams to identify opportunities for system improvements and integration with other applications.
Senior Lead
Ochsner Metairie
10.2021 - 05.2022
- Lead a team of 15 and assisted with their career growth and development
- Trained all new hires on basic check in procedures and front desk expectations and etiquette
- Lead a team to manage billing workque's across multiple accounts.
Referral Coordinator
Ochsner Metairie
08.2019 - 10.2021
- Scheduled and processed all orders placed by providers and other medical personnel
- Assisted with the processing of all external orders to all outside Ochsner facilities
- Maintained well established relationships with multiple providers across multiple specialties in Ochsner
- Managed a full workque of 12-15 medical providers at once
- Maintained and managed a full inbox for scheduling and all other requested services for the provider's patients.
Front Desk Receptionist
MD Now Medical Center
12.2018 - 08.2019
- Checked in patients and verified all major insurances
- Processed all workman's comp patients, verified benefits and claim status on all listed workman's comp claims
- Scheduled and processed all pre op orders for both medically voluntary procedures
- Maintained strong and professional relationships with all doctors, medical staff and patients.
Patient Access / Data Entry
Ochsner Metairie
08.2018 - 11.2018
- Accessed and processed all patient information such as insurance documents, prescription orders, and provider orders/referrals
- Scheduled and checked in and out patients
- Collected and balanced money that was collected as copayments throughout the day
- Processed insurance to make sure it was billed properly
- Maintained strong patient, and provider relationships.
- Collaborated with medical staff to facilitate seamless communication between departments, expediting patient care.
Mobile Sales/Electronics Tech
Sam's Club
04.2017 - 11.2018
- Covered all sales for Verizon, Sprint, and AT&T
- Opened new accounts and upgrades
- Knowledgeable in all plans and coverage areas for Sprint, Verizon, and AT&T
- Completed various troubleshooting and software issues with most televisions, computers, and cellular devices
- Maintained strong business relationships with all customers both new and old.
Supervisor
Flextronics/AT&T
06.2016 - 12.2016
- Troubleshooting and software repair of most cellular devices
- Maintained all store policies and procedures
- Supervised Team of 4 employees and maintained a strong working environment
- Maintained and exceeded all store and personal goals.
Customer Service Rep
Iqor
11.2015 - 06.2016
- Filed and completed insurance claims for all mobile devices
- Maintained strong relationships with customers
- Protected and secured customer account information.
Men's Sales
Banana Republic
10.2013 - 09.2015
- Maintained strong relationships with regular customers
- Operated a register handling all forms of tender
- Highly driven men's sales to reach expected goals and beyond.
Floor Supervisor
BJ's Wholesale Club
08.2010 - 02.2013
- Operated a cash register to process cash, check and credit card transactions
- Opened and closed stores, which included counting cash drawers and making deposits
- Maintained strong relationships with various customers and merchants
- Supervised over 10 employees including cashiers, member service personal, and food attendants.
Education
Highschool Diploma -
American Senior High School
Miami, FL 08.2009 - 05.2010
Skills
Critical Thinking
Extensive knowledge on most PB & HB Workflows
Extensive knowledge on all mobile devices
Software and programming repair on most cellular devices
Appointment management
Microsoft Excel
Digital file organization
Workflow Development
Data Migration
Awards
- Employee Of The Year: Bj's Wholesale Club 2012
- Best Dressed Banana Republic 2014
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 2 in the development of Wait time Dashboard.
- Designed a new workflow to improve overall query performance.
- Created Digital Lobby Logs to cut paper costs by 7% across the system, and Track all updates in real time.
- Designed Epic Trainings for multiple Skill Levels of Cody and Billing.
Interests
Painting
Reading
Timeline
Referral Coordinator
Odyssey House Louisiana
08.2023 - Current
Senior Lead
Ochsner Metairie
10.2021 - 05.2022
Referral Coordinator
Ochsner Metairie
08.2019 - 10.2021
Front Desk Receptionist
MD Now Medical Center
12.2018 - 08.2019
Patient Access / Data Entry
Ochsner Metairie
08.2018 - 11.2018
Mobile Sales/Electronics Tech
Sam's Club
04.2017 - 11.2018
Supervisor
Flextronics/AT&T
06.2016 - 12.2016
Customer Service Rep
Iqor
11.2015 - 06.2016
Men's Sales
Banana Republic
10.2013 - 09.2015
Floor Supervisor
BJ's Wholesale Club
08.2010 - 02.2013
Highschool Diploma -
American Senior High School
08.2009 - 05.2010
PAS Supervisor
Ochsner Main Campus
5 2022 - 06.2023