BRADLEY INNERS
Orlando,FL
Summary
Performance-driven professional with over 10+ years of experience in customer service, sales, and management. Dedicated to providing customer service and satisfaction at the highest level. Proven ability to establish, maintain, and foresee customer needs while building customer relationships. Skilled in management operations, leadership, and team building. A natural leader who seeks to pursue and join a stable and profitable company that will provide a proficient and long-standing career. Excellent with multitasking and time management in high-pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter
The Boathouse
Orlando, FL
07.2021 - Current
- Worked daily in a team driven environment of 50-75 employees
- Created unforgettable customer service experience for Disney guests
- Upheld all Disney/OSHA health and safety standards before, during and after service
- Utilized POS system to accurately place orders, run reports and shift opening/closing procedures
- Proficiently waited on 75-100 customers daily
Waiter
Charley's Steak House
Kissimmee, FL
11.2019 - 03.2020
- Served 100+ guests weekly and delivered exceptional customer service
- Exceeded sales goals consistently by effectively upselling
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Head Waiter
Oregon Grille
Cockeysville, MD
02.2019 - 11.2019
- Drove business percentages and simultaneously cut out the door expense
- Performed all fine dining steps of service
- Created a memorable dining experience for all guests and built longstanding relationships with guests by remembering patrons by last name basis
- Trained new hires on FOH procedures covering safety regulations and POS technology
Seasonal Waiter
La Cuchara
Baltimore, MD
06.2018 - 09.2019
- Utilized detailed knowledge of cuisine from the Basque regions of Spain and France
- Provided premium customer experience by offering food-pairing suggestions with rose and bourbon
Head Waiter & Trainer
Rusty Skupper
Baltimore, MD
06.2016 - 07.2018
- Lead a full team of 25+ waiters on any given shift, from opening side-work, running and closing procedures before checking out
- Conducted quality assurance inspection on all facilities and utensils to make sure they help the highest standard of sanitation for the safety of all customers
- Coordinated a Sunday weekly jazz brunch as team leader at Rusty Scupper which included setting up, breaking down, side-work, and overseeing staff
- Hosted groups of 75+ people
Education
Some College (No Degree) - Pre-Medicine
Harford Community College
Some College (No Degree) - Nursing Science
Valencia College
Skills
- Microsoft Office Suite
- Leadership,
- Business Acumen
- Verbal and Written Communication
- Teamwork
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Ability to build quality relationships
- Strong critical thinking and problem solving skills
Certification
- Alcohol Safety
- OSHA Safety Standard Trained
Timeline
Waiter
The Boathouse
07.2021 - Current
Waiter
Charley's Steak House
11.2019 - 03.2020
Head Waiter
Oregon Grille
02.2019 - 11.2019
Seasonal Waiter
La Cuchara
06.2018 - 09.2019
Head Waiter & Trainer
Rusty Skupper
06.2016 - 07.2018
Some College (No Degree) - Pre-Medicine
Harford Community College
Some College (No Degree) - Nursing Science
Valencia College