Energetic Client Services Representative with strong time management skills who thrives in a fast-paced, dynamic environment. Exceptional computer aptitude associate looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 90 pounds and more. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service.
Hi, I’m
Da'Mond Jackson
Customer service associate
San Antonio,Texas
Summary
Overview
6
years of professional experience
1
Certification
Work History
7-elevenSan Antonio, TX
Retail Sales Associate Cashier
03.2023 - 10.2023
Job overview
- Delivered consistently accurate orders, special requests and menu alterations.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Connected with customers to support positive transaction experiences and address service concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
SilverspotSan Antonio, TX
Warehouse Worker
02.2021 - 03.2023
Job overview
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 90 pounds less and more.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 90 pounds less and more.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Smoothie KingSan Antonio, Texas
Smoothie Barista/Cashier
10.2019 - 02.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Took customer orders and accurately processed in system.
- Prepared and served juices and blended drinks.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Jack In The BoxSan Antonio, TX
Cook Cashier
07.2018 - 09.2019
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Disinfected workspace and washed all utensils and dishes to maintain hygienic kitchen.
- Guaranteed proper preparation of fried menu items to avoid over-seasoning, overcooking or under-cooking issues.
- Answered questions about store policies and addressed customer concerns.
SonicSan Antonio, TX
Grill Cook
07.2017 - 07.2018
Job overview
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Cleaned and maintained kitchen equipment regularly.
- Stored and handled goods correctly to maintain freshness and condition.
- Developed deep understanding of menu items and ingredients.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Restocked stations and supplies during slower periods between rushes.
- Checked freshness and quality of ingredients.
Education
Richard Millburn Academy Killeen, TX
from Communications: Interpersonal Communication
University Overview
- Minor in Theatre Arts
- Recipient of Black Caucus Scholarship
- Recipient of General Assembly Scholarship
- Media and Communications coursework
- Coursework includes: Speech and Communication, Sociology and Psychology
Skills
- Exceptional communication skills
- MS Windows proficient
- Exceptional communication skills
- Creative problem solver
- Quick learner
- Strong client relations
- Credit card processing
- Skilled in call center operations
- Customer service award
- Selling Skills
- Customer Relationship Management
- Cash Register Operations
- Customer Service
- Sales and Upselling
- Calm and Professional Under Pressure
- Upselling
- Online Systems
- Understanding Customer Needs
- Cash Counting
- Customer Data Confidentiality
- Accurate Recordkeeping
- Order and Refund Processing
- Outstanding Communication Skills
- Safe Food Handling Procedures
- Timely Food Delivery
- Food Handlers Certification
- Guest Satisfaction
- Ingredient Restocking
- POS Transactions
- Safety and Sanitation Standards
- Billing and Payment Processing
- Loading and Unloading
- Wrapping and Boxing
- Material Handling
- Quality Control
- Lifting and Sorting
- Warehouse Environment Safety
- Shipping and Receiving
- Assembly and Production
- Order Picking and Processing
- Cash Register Operation
- Customer Service and Assistance
- Employee Management
- Refund Processing
- Retail Marketing
- Telephone Reception
- Negotiation
- Cash Management
- Cash Drawer Management
- Order Taking
- Credit and Cash Transactions
- Money Handling
- POS Systems Operations
- Customer Service Excellence
- Customer Assistance
- Good with Numbers and Math
- Critical Thinking
- Reliable Team Worker
- Fast and Efficient Service Worker
- Drive-Thru Operation
- Teamwork and Collaboration
- Training and Motivation
- Sweep Floors
- Persuasive Selling
- Strategic Selling
- Suggestive Selling
- Available Nights, Weekends and Holidays
- Building Customer Loyalty
- Exceeding Customer Expectations
- Engaging with Diverse Customers
- Ability to Lift 40 Pounds
- Goal-Driven
Certification
- Licensed TABC - July 20
Timeline
Retail Sales Associate Cashier
7-eleven
03.2023 - 10.2023
Warehouse Worker
Silverspot
02.2021 - 03.2023
Smoothie Barista/Cashier
Smoothie King
10.2019 - 02.2021
Cook Cashier
Jack In The Box
07.2018 - 09.2019
Grill Cook
Sonic
07.2017 - 07.2018
Richard Millburn Academy
from Communications: Interpersonal Communication