Damon Morrison Jr
Oklahoma City,OK
Summary
License insurance CPCU-LU professional, multi license, Customer-Oriented Manager possessing upbeat attitude and passion for delivering best products, services, and customer service. Skillful in promoting brand through authentic engagement with customers and staff. Offering time and years of experience contributing to retail promotions, sales, and special events.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Senior Management Accountant
Progressive
01.2022 - Current
- Assisted company leaders with financial decisions.
- Prepared thorough reports, commentaries and financial statements.
- Created business strategies to boost shareholder value.
- Controlled and forecasted incomes and expenditures.
- Used CRM to conduct financial analysis, presenting findings to management.
- Supervised team of accounting technicians, liaising between colleagues and management.
- Performed financial administration for over 5 company accounts.
- Identified past financial trends, performed risk management and predicted future outcomes and needs.
- Monitored company sales, spending and budgets.
- Generated and compiled internal audits.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Independent Insurance Producer
Self-Employed
11.2020 - 01.2022
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Handled approximately 120 to 150 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Assistant Manager
Untuckit LLC
06.2019 - 11.2020
- Retail Management/Time Effectively Handling Multiple Projects and Priorities,
- Organizing Day Of Work And Making Work Relationships To Cooperative Team
- Building.
- Supervised hourly and temporary personnel, providing work direction and reviewing work
- Coached and managed performance for store associates and developed bench of talented
- Developed and maintained effective working relationships with team members,
- Management, and customers to boost company productivity and morale.
- Provided assistance with computer hardware, computer software, printing, program installation, word processing, email, operating systems
- Coordinated work handoffs and schedules with other Shift Managers.
- Addressed and resolved customer inquiries and complaints and engaged with customers
- To determine satisfaction levels with products offered.
- Analyzed productivity reports to manage overall performance.
- Maintained focus on promoting and driving sales, including execution of next season
- Planning.
- Analyzed results through reporting and translated information into data-driven actionable
- Behavior to drive KPI improvements.
- Correctly installed operating systems, software, applications
- Set expectations and modeled excellent service by projecting positive attitude and
- Enthusiasm toward job, company, and customers.
- Used backup and archival software
- Plan projects
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mobile Business Manager
AT&T Wireless Services
06.2021 - 01.2022
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Developed improved training methods with focus on public safety and officer awareness.
- Developed and reviewed specifications for design and construction of security systems.
- Improved security awareness by holding workshops for company employees.
- Completed shift handover reports and debriefed next shift upon arrival.
Supervisor Parts Tech
Dell
05.2018 - 06.2019
- Supervised Store installers Delivery, Data Technicians.
- Accepted and processed internal and external parts orders, verifying all shipped item Matched requested components precisely.
- Operated material moving equipment to transport and deliver large and heavy parts
- Negotiated vendor pricing to reduce company costs.
- Fulfilled customer requests for specialty and hard-to-find items.
- Documented inventory transactions and audit findings.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
OMS Parts Operations Service Manager
Mercedes-Benz of Oklahoma City
09.2015 - 05.2018
- Managed work orders
- Planned around work priorities Supervised Workplace
- Automotive Service Drive Experience
- Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty
- Implemented sales promotions for specific automotive parts lines
- Managed store operations and delivered excellent customer service to build customer loyalty and retention
- Followed workplace and vehicle safety procedures consistently
- Provided comprehensive testing services
- Organized and planned workloads
- Repaired and maintained all site vehicles to ensure safe and reliable use.
Tech Mobile Supervisor
Best Buy
02.2012 - 06.2015
- Provided tech support to computer system user and Sales Pos.
- Assigned tasks to department members and assisted associates in meeting customer needs.
- Kept records of purchases, sales, and requisitions
- Monitored sales activities to ensure customers receive satisfactory service and quality goods
- Oversaw visual merchandising and displays to appeal to shoppers
- Oversaw store operating budget, product inventory, purchasing decisions, and sales development strategies
- Attended managers' meetings to report on inventory and sales for parts department
- Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing
- Motivated staff to meet individual and team goals by assisting customers and upselling products
- Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Education
Bachelor of Science - Computers IT Tech
Ashford University
San Diego, CA05.2020
Bachelor of Science - Business Leadership
Ashford University
San Diego, CA02.2020
High School Diploma - Computer Tech
Midwest City HS/Mid-Del Vo Tech
Oklahoma City, OK05.2010
Associate of Science - Tech Education
Mid-Del Vo Tech
Oklahoma City, OK05.2010
Skills
- 10-15/Yr-Experience/ Licensed CPCU Insurance
- Planned around work priorities, worker Experience, available equipment
- Monitored inventories
- Analysis Accounting
- Proficient and Skill in MS Outlook /Word
- Recruiting and interviewing
- Employee performance evaluations
- Google Drive
- Operations management
- Project Management
- Business Development
- Consulting
- Contract Management
- Business planning
- Financial Management
- Sales growth
- Employee scheduling
- Negotiation
Timeline
Senior Management Accountant
Progressive
01.2022 - Current
Mobile Business Manager
AT&T Wireless Services
06.2021 - 01.2022
Independent Insurance Producer
Self-Employed
11.2020 - 01.2022
Assistant Manager
Untuckit LLC
06.2019 - 11.2020
Supervisor Parts Tech
Dell
05.2018 - 06.2019
OMS Parts Operations Service Manager
Mercedes-Benz of Oklahoma City
09.2015 - 05.2018
Tech Mobile Supervisor
Best Buy
02.2012 - 06.2015
Bachelor of Science - Computers IT Tech
Ashford University
Bachelor of Science - Business Leadership
Ashford University
High School Diploma - Computer Tech
Midwest City HS/Mid-Del Vo Tech
Associate of Science - Tech Education
Mid-Del Vo Tech
Certification
- Licensed And Dealers [ Producer Licensed Insurance] - [Experienced]
- Under Through Auto dealership license
- State Farm/3-Yrs Exp/BMW USA Dealer
- Safeco/5-Yrs Exp/Mercedes-Benz Dealer
- Progressive/2-Yrs Exp/Mercedes-Benz Dealer
- Farmers/3-Yrs Exp/Mercedes-Benz Dealer
- Travelers/1-Yrs Exp/Mercedes-Benz Dealer
Hobbies
Working out and Family time plus gaming with My kids
Hobbies
Working out and Family time plus Gaming with Brothers
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