Damoni Magano

• Oversee operations across 20+ client sites, ensuring consistent security coverage and service quality
• Supervise, support, and coordinate security personnel, including scheduling, performance management, and issue resolution.
• Maintain strong client relationships, serving as the primary point of contact to address concerns and ensure satisfaction.

Oversaw management of 20+ accounts and 200+ employees, ensuring efficient scheduling and payroll processes.

• Analyzed security incidents to recommend strategic improvements for future prevention measures.
• Developed and implemented security protocols to enhance operational efficiency across multiple sites.

• Improved overall security by conducting regular site assessments and implementing necessary protocols.
• Enhanced team efficiency through comprehensive training programs and performance evaluations.
• Reduced security incidents by proactively addressing potential risks and implementing preventative measures.
• Managed a team of security officers, ensuring adherence to company policies and procedures.

• Work also in the security dispatch to watch CCTV for any suspicious activity on the campus and also dispatch officers on where to go.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to emergency situations to assess and deflect issues.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Increased sales and customer satisfaction through personalized servicing.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Supervise a team of 18 Security officers that will be assigned to client’s place of work or designated are
• Created and ensured all security officers hourly deployment and post orders
• Ensured that all orders and instructions are followed; scheduled rounds are completed with fully accomplished reports filed
• Ensured that Dispatch monitored CCTV and report any fire alarms
• Prepared and submitted incident reports for alarms, bomb threats, and medical emergencies
• Provided directions and other assistance to customers as required
• Maintained visible security presence to deter shoplifting and other criminal activity
• Identified any potential elevator and escalator hazards and notified management accordingly.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Kept accurate and detailed records of personnel progress and productivity.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Reviewed sales and gross profit report to assess company efficiency.
• Developed strategy to increase sales and drive profits.

• Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
• Lifted and carried packages weighing up to Number pounds.
• Arranged packages on truck to achieve best use of storage space and to minimize damage.
• Exhibited good attendance, work habits, and willingness to learn job functions.
• Assisted driver with product or package deliveries to residential and commercial locations.

• Hayward Public Library is implementing the new RFID technology, to allow patrons to check out 5-6 books instantaneously
• My job was to Label each book and activate them in the system
• This was a 3-week job under a Tempt agency called AEROTEK.

• Shaped up the Pizza dough into pans
• Greet all customers and gave good service and took down orders.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.