Call Center Representative
University of Rochester, Strong Memorial Hospital
905 Elmgrove Road
2024 - Current
- Managed high-volume inbound calls, providing accurate information and support to patients and families.
- Resolved customer inquiries efficiently, maintaining a positive and empathetic approach throughout interactions.
- Documented patient concerns in electronic health records, ensuring compliance with hospital protocols and procedures.
- Collaborated with healthcare teams to coordinate patient services and streamline communication processes.