Overview
Work History
Education
Skills
Timeline
Generic

Damon'i Shavers

Rochester,NY

Overview

2026
2026
years of professional experience

Work History

Call Center Representative

University of Rochester, Strong Memorial Hospital
905 Elmgrove Road
2024 - Current
  • Managed high-volume inbound calls, providing accurate information and support to patients and families.
  • Resolved customer inquiries efficiently, maintaining a positive and empathetic approach throughout interactions.
  • Documented patient concerns in electronic health records, ensuring compliance with hospital protocols and procedures.
  • Collaborated with healthcare teams to coordinate patient services and streamline communication processes.

Team Member

Panera Bread
Rochester, NY
01.2022 - 10.2022

•prepared and served quality food for customers

•Assisted customers

•provided cleaning services

Cashier/Customer Service

Pudgies Pizza
Rochester, NY
09.2021 - 01.2022
  • Prepared food for customers
  • Provided customer services over the phone and in person for orders.
  • Provided cleaning services in the dining area as well.

Assistant Teacher

Banners Childcare
Rochester, NY
06.2020 - 08.2020
  • made sure the children were fed, hands and face were wiped off after lunch and breakfast.
  • Assisted with supervision for classroom
  • Assisted with class activities
  • Sanitized classrooms.

Education

High school diploma - undefined

Northeast College Preparatory High School
Rochester, NY
06.2022

Skills

  • Babysitting (6 years)
  • Experience with children (6 years)
  • Toddler care (3 years)
  • Childcare (Less than 1 year)
  • Food Preparation (6 years)
  • Classroom Management (Less than 1 year)
  • Customer service ( 5 years)
  • Communication skills (5 years)
  • Problem management (5 years)
  • Time management (5years)

Timeline

Team Member

Panera Bread
01.2022 - 10.2022

Cashier/Customer Service

Pudgies Pizza
09.2021 - 01.2022

Assistant Teacher

Banners Childcare
06.2020 - 08.2020

High school diploma - undefined

Northeast College Preparatory High School

Call Center Representative

University of Rochester, Strong Memorial Hospital
2024 - Current
Damon'i Shavers