Damoni Tolson
Washington,DC
Summary
Detail-oriented tech professional with a strong academic background in Information Technology and hands-on experience in tech support and customer service. Highly motivated team player with strong organizational skills. Experienced in handling multiple projects simultaneously with a high degree of accuracy. Committed to delivering efficient solutions and providing excellent user support.
Overview
5
5
years of professional experience
Work History
Tech Apprentice
Build Within inc
06.2023 - Current
- Comprehensive apprenticeship and skills training program that helped further develop the foundation for my career in the tech industry
- During my tenure with Build Within Inc., I gained valuable experience and honed my technical skills through hands-on learning and mentorship
- Participated in a structured training program covering a wide range of technical skills, including CompTIA A+ training, programming languages, database management, cloud computing, and software development methodologies
- Worked collaboratively with multidisciplinary teams, including developers, designers, and project managers
- Contributed to team meetings, brainstorming sessions, and code reviews, fostering a collaborative and innovative work environment.
Tech Operations Intern
KIPP Public Charter Schools
Washington, DC
01.2022 - 08.2022
- Played a pivotal role in ensuring optimal operation of tech services on the school campus during a summer internship with KIPP PCS
- Refurbished equipment and provided effective solutions to various helpdesk requests, contributing to improved functionality and user experience
- Assembled and maintained equipment inventory to streamline resource management and facilitate efficient troubleshooting processes
- Identified and collected necessary data on knowledge management strategies; formulate findings, conclusions, and recommendations; present results in written and/or oral form.
Customer Service Support Specialist
GT. Independence
12.2019 - 07.2022
- Provided exceptional customer service as a Customer Service Support Specialist, specializing in billing, payroll, processing, and resolving technical inquiries
- Maintained accurate and organized records by diligently entering data into computer databases, ensuring efficient retrieval of information
- Demonstrated strong problem-solving skills by promptly addressing support requests related to products and services, resulting in high customer satisfaction
- Design and develop SQL queries to handle both structured and unstructured data such as join, arrays, tuples to extract data from multiple large-scale datasets.
Team Member
Motivate LLC
04.2021 - 06.2022
- Held multiple positions as a tech ops assistant within Motivate LLC, the largest bike-share company in North America
- Operated vehicles to efficiently move bikes to different stations across the DMV area, ensuring the availability and accessibility of the bike share system
- Conducted maintenance tasks such as rebooting bike stations and replacing batteries, contributing to the smooth functioning of the bike-share network.
Education
BS: Information Technology -
University of The District of Columbia
Google IT support fundamentals Professional Certification -
Coursera
Skills
- Proficiency in several programming languages
- Python
- Java
- SQL
- Troubleshooting
- Data Analysis
- Customer Service
- MS Office Applications
- Proven ability to analyze and resolve technical issues, employing a logical and systematic approach
- Web Development
Timeline
Tech Apprentice
Build Within inc
06.2023 - Current
Tech Operations Intern
KIPP Public Charter Schools
01.2022 - 08.2022
Team Member
Motivate LLC
04.2021 - 06.2022
Customer Service Support Specialist
GT. Independence
12.2019 - 07.2022
BS: Information Technology -
University of The District of Columbia
Google IT support fundamentals Professional Certification -
Coursera