Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Damonica Johnson

DeSoto,Dallas

Summary

Business savvy professional with years of experience accountable for modernizing financial transactions to create value for both clients and constituents. Maximized complex validations and applied logical and analytical skills. Outstanding skills in prioritizing and executing tasks in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Transaction Processing Specialist

JPMorgan Chase
08.2017 - Current
  • Reconciled documentation of file to provide accurate transfer of funds.
  • Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.
  • Entered data to online system for completeness and validity.
  • Initiated online transaction processing to eliminate lengthy processing time.
  • Performed quality assurance checks and reported issues to management to discuss solutions.
  • Partnered with teammates on departmental projects involving web error applications, rejected and returned mail.
  • Processed verification of deposit accounts before performing transaction.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Intake Specialist

JPMorgan Chase
09.2010 - 07.2017
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Entered referrals into appropriate system based on type of referral obtained.

Customer Service Specialist

Dallas Public Library
04.2000 - 08.2010
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Maintained financial accounts by processing customer adjustments.

Education

General Office Services

Cedar Valley College
Lancaster, TX

Real Estate Development

Navarro College
Corsicana, TX

Skills

  • Employee Database Management
  • Security Analysis
  • Excellent Communication Skills
  • Document Classification
  • Online Transaction Processing
  • Special Assignments

Quote

In the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.
Charles Darwin

Timeline

Transaction Processing Specialist

JPMorgan Chase
08.2017 - Current

Intake Specialist

JPMorgan Chase
09.2010 - 07.2017

Customer Service Specialist

Dallas Public Library
04.2000 - 08.2010

General Office Services

Cedar Valley College

Real Estate Development

Navarro College

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Damonica Johnson