Tanadzja Jackson
LaGrange,GA
Summary
Goal-oriented professional with 5+ years of experience in customer, security, and data entry services. Demonstrated ability to consistently achieve outstanding results through attention to detail and effective problem-solving abilities. Skilled in multitasking and maintaining a high level of accuracy and professionalism. Committed to delivering exceptional customer service and safeguarding confidential information. Seeking opportunities to apply my skills and make a valuable contribution to an organization's success.
Overview
9
9
years of professional experience
Work History
Security Officer
The Plant - Kia Georgia
02.2024 - 04.2024
- Provided excellent customer service while addressing visitor inquiries or concerns.
- Patrolled and monitored premises.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
Security Guard Supervisor
Metro One Loss Prevention
11.2021 - 02.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Greeted guests professionally and courteously to create a welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Trained new employees and delegated daily tasks and responsibilities when acting as PT Supervisor on shift
Server
Sweet Tee Catering
09.2020 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Managed multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, and manage bills.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members.
Customer Service Representative
Conduent
08.2021 - 11.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to client requests for services, and company information.
- Maintained detailed records of interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
LogistiCare
02.2020 - 09.2020
- Actively listened to customers, handled concerns efficiently and escalated major issues to supervisor.
- Scanned documents and saved in database to keep records of essential company and client information.
- Verified accuracy of data entered into system to produce error-free reports.
- Managed high call volumes while providing exceptional customer support and maintaining professionalism.
Security Officer
G4S Secure Solutions
10.2018 - 02.2020
- Maintained a safe environment for employees and visitors through continuous risk assessment and analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
Amazon Warehouse Associate
Amazon fulfillment center
08.2015 - 09.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Education
Diploma -
Rahway High School
Rahway, NJ06.2015
Skills
- Shift Management/Leadership
- Customer Service and Assistance
- Cash Handling
- Word/Excel
- Help Desk/Technical Support
- General Security
- Administrative and Office Support
- Call Center Operations
- Warehouse Operations
- Attention to Detail
Timeline
Security Officer
The Plant - Kia Georgia
02.2024 - 04.2024
Security Guard Supervisor
Metro One Loss Prevention
11.2021 - 02.2023
Customer Service Representative
Conduent
08.2021 - 11.2021
Server
Sweet Tee Catering
09.2020 - 02.2023
Customer Service Representative
LogistiCare
02.2020 - 09.2020
Security Officer
G4S Secure Solutions
10.2018 - 02.2020
Amazon Warehouse Associate
Amazon fulfillment center
08.2015 - 09.2018
Diploma -
Rahway High School
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