Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damontay Ward

Milwaukee,WI

Summary

Effectively manage personnel and business operations to handle demanding business needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Overview

11
11
years of professional experience

Work History

Banquet Captain

White Lodging
06.2016 - Current
  • Liaised with venue management to monitor logistics and timelines.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Chief Engineer

White Lodging
06.2016 - Current
  • Established procedures for corrective and preventive maintenance.
  • Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
  • Worked closely with vendors and internal sourcing to establish relationships, fostering new opportunities, solutions and cost savings.
  • Attended weekly department head meetings to share information and voice concerns.
  • Conducted routine and ongoing assessments of system operations by performing tests, rounds and analyzing data.
  • Determined necessary steps to bring systems into compliance.

Banquet Server/Banquet Set-up

Crown Plaza Hotel
06.2016 - 03.2018
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.

Banquet Manager

Best Western Hotel
09.2012 - 08.2016
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Directed and managed banquet functions for [Number]-person event.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.

Education

Associate of Arts - Digital Arts

Northeast Wisconsin Technical College
Green Bay, WI
05.2027

Skills

  • Staff Training
  • Guest Satisfaction
  • Room Breakdown
  • Inventory Management
  • Sanitation Guidelines
  • Maintaining Clean Work Areas
  • Anticipating Problems
  • Employee Development
  • Scheduling
  • Maintaining and staying in compliance with all city and state codes and ordinances

Timeline

Banquet Captain

White Lodging
06.2016 - Current

Chief Engineer

White Lodging
06.2016 - Current

Banquet Server/Banquet Set-up

Crown Plaza Hotel
06.2016 - 03.2018

Banquet Manager

Best Western Hotel
09.2012 - 08.2016

Associate of Arts - Digital Arts

Northeast Wisconsin Technical College

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Damontay Ward