DAMOY SAMUELS
BROOKLYN,NEW YORK
Summary
To contribute immensely to the upward mobility of your organization, by obtaining a challenging position and hence utilize the knowledge and skills that I have gained through my discipline and working experience.
Honest, punctual, efficient, able to work on own initiative with good communication skills.
Overview
6
6
years of professional experience
Work History
Bag Room Attendant
Danata
Queens, NY
04.2024 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all.
- Updated records when lost, delayed or pilfered bags were found.
- Processed and secured unclaimed luggage.
- Streamlined baggage processing for timely delivery, effectively managing luggage check-in and tagging procedures.
- Logged bags and flights upon arrival to airport or baggage areas.
- Managed high-stress situations calmly, addressing passenger concerns quickly while maintaining a professional demeanor.
- Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Observed safety and privacy procedures in handling passengers' property.
- Stocked aircraft cabins with necessary equipment and supplies.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean, orderly work environment free of hazards.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
Delivery driver
FedEx
Brooklyn, NY
02.2023 - 01.2024
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Filled out load paperwork and DOT-mandated log books.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Verified accuracy of all deliveries against order forms.
- Fostered positive working relationships with regular customers.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Cargo Agent
Swissport
Jamaica, NY
01.2022 - 06.2022
- Resolved any customer inquiries or complaints to restore satisfaction.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
Package handler
FedEx
Brooklyn, NY
08.2020 - 01.2021
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed verbal and written instructions to properly move and ship products.
- Contributed to increased productivity by working effectively in high-pressure situations.
Server
Red Lobster
Brooklyn, NY
01.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cashier
Dollar General
06.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Server
Footprints cafe
06.2018 - 09.2018
Education
Cultural Academy for the Arts and Sciences
Brooklyn, NY01.2020
Skills
- Able to Work Well in-groups
- Hardworking
- Helpful
- Dedicated
- Patience and Empathy
- Initiative and Self-Motivation
- Reliability and punctuality
- Stress Tolerance
Hobbies and Interests
References available upon request.
Timeline
Bag Room Attendant
Danata
04.2024 - Current
Delivery driver
FedEx
02.2023 - 01.2024
Cargo Agent
Swissport
01.2022 - 06.2022
Package handler
FedEx
08.2020 - 01.2021
Cashier
Dollar General
06.2019 - 01.2020
Server
Red Lobster
01.2019 - 03.2020
Server
Footprints cafe
06.2018 - 09.2018
Cultural Academy for the Arts and Sciences