Damya Taylor

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols

to spot and investigate concerns.

• To be there for my team that way were in sync to get through the day.
• Being extra vigilant of the customers to make sure they don't get near any paintings.
• Paying close attention to the customers so that they aren't bringing in any food or drinks into the galleries, to ensure a fun and safety experience at the museum.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Established positive relationships with customers and other staff members.
• Responded sensitively and competently to service customers with diverse cultural backgrounds.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
• Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
• Developed and improved time management and organizational skills to maximise personal productivity.
• Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.