Damyah Kimbrew
Memphis,TN
Summary
Enthusiastic customer service professional with experience Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention and expansion Satisfies customers consistently by working fast, answering questions and accurately handling payments. Highly organized with proven track record of providing excellent customer service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Pizza Delivery Driver
Pizza Hut
05.2021 - 02.2022
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
Cashier
Domino's Pizza
04.2019 - 09.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Front of House Employee
Chicken Salad Chick
07.2018 - 01.2019
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Bachelor of Science - Health Studies
University of Memphis
Memphis, TN12.2024
High School Diploma -
Germantown High School
Germantown, TN05.2019
Skills
- Customer Service
- Customer Assistance
- Time Management Skills
- Product Knowledge
- Order Verification
- Complaint Management
- Customer Communication
- Sales Goals
- Interpersonal Skills
- Problem-solving abilities
- Phone etiquette
- Computer literacy
Timeline
Pizza Delivery Driver
Pizza Hut
05.2021 - 02.2022
Cashier
Domino's Pizza
04.2019 - 09.2020
Front of House Employee
Chicken Salad Chick
07.2018 - 01.2019
Bachelor of Science - Health Studies
University of Memphis
High School Diploma -
Germantown High School