Damycah Shears
Jacksonville,FL
Summary
Studied at New Horizons Computer Learning Center. I'm currently working towards certifications in Comptia A +, Network +, Security +, MTA, ITIL Foundation, and CCNA.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Adept at preventing employee and visitor criminal activity with observational and investigation abilities.
Knowledgeable about how to deal with physical altercations in a safe way. Skilled Asset Protection Associate familiar with patrolling premises, checking bags and acting as visible deterrent to criminal activity.
Organized and well-trained with strong defensive skills and problem-solving abilities. Offering 3 years of experience in security.
Overview
9
9
years of professional experience
Work History
Asset Protection Leader
Belk
07.2022 - 06.2023
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Patrolled store departments to check for suspicious activities.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Contacted local authorities and apprehended shoplifters.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
- Checked CCTV for evidence of shoplifting.
- Built professional relationships with local law enforcement and other related organizations.
- Kept patrons and employees safe and from criminal activity.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Utilized various hand and power tools to secure premises and increase protection.
Asset Protection Associate
Walmart
10.2021 - 08.2022
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Contacted local authorities and apprehended shoplifters.
- Patrolled store departments to check for suspicious activities.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Kept patrons and employees safe and from criminal activity.
- Wrote reports outlining activities and results.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
Warehouse Loader
NAPA Auto Parts
05.2021 - 10.2021
- Built safe and balanced loads for deliveries with no shifting or damages.
- Loaded bulk and route delivery trucks with warehouse goods.
- Packed and palletized items for shipment on outbound trailers.
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Promoted operational efficiency by maximizing loads on each transfer.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Prevented spoilage by rotating warehouse products with new shipments.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
- Counted inventory by sections or for complete audits.
- Disposed of damaged or out-of-code products under approval of operations team.
- Operated forklift to move pallets and heavy items on and off vehicles.
Security Officer
Allied Universal
02.2020 - 05.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
IT Support Technician
Unemployed
05.2019 - 02.2020
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Help Desk Technician
SNI Technology
02.2019 - 05.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
1 IOS Advisor
Concentrix
02.2019 - 05.2019
- Brainstormed new application concepts based on available development assets and historical successes.
- Designed quality assurance testing for junior developer output, maintaining adherence to business goals and boosting productivity.
- Worked with stakeholders to find collaborative ways to deliver business value for parties.
- Ported existing applications from Android to iOS, adapting software to meet unique parameters.
Aviation Operations Specialist (15P)
US Army
04.2014 - 04.2018
- The Armed Services operate one of the largest fleets of aircraft in the world
- Hundreds of transport, passenger, and combat airplanes and helicopters fly missions every day
- Accurate flight information promotes safe and efficient operations
- Flight operations specialists help with administrative functions that are necessary to keep military aircraft up and running
- Prepare flight schedules and authorizations, administer aircrew training and qualification testing, perform airfield inspections, and maintain flight logs and other records
- These specialists help ensure that both the aircraft personnel and equipment are prepared for mission accomplishment.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Posted and interpreted weather reports and decoded sequence reports.
- Created and implemented filing and organization practices for documents, reports and calendars.
- Compiled data and prepared aviation operations and aviation safety reports.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Processed local and cross-country flight clearances and checked accuracy of flight plans.
- Conducted departure and arrival briefings.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Researched and implemented new airfield operations technologies to boost workflows and maximize safety.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
Soldier
US Army
04.2014 - 04.2018
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Coached and mentored new recruits for motivated, high-performing teams.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Operated and maintained armored vehicles.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in small arms, anti-armor and indirect fire weapons.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Implemented tactics, procedures, and techniques for defense systems.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Provided professional reconnaissance and security support during varied operations.
- Responded calmly and professionally to chemical, biological and nuclear threats.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Trained in conflict resolution among subordinates, equals and superiors.
Education
Comptia A+, Network +, Security +, MTA, ITIL Foundation, and CCNA training - Information Technology
New Horizons Computer Learning Centers
Jacksonville, FL 2018
Skills
- Computer Literacy
- Active DoD Secret Clearance
- Customer Service
- Dispatching
- Logistics/Management
- Aviation
- Operational Planning and Efficiency
- Strategic Planning
- Risk Management
- Audit Conduction
- Basic First Aid
- Personnel Protection
- Data Tracking
- Team Training
- Reading Comprehension
- Critical Thinking
- Customer Monitoring
- Preventing Incidents
- Security Implementation
- CCTV Monitoring
- Criminal Investigations
- Complex Problem-Solving
- Prevention Techniques
- Evidence Collection Documentation
- Risk Mitigation
- Report Writing Abilities
Timeline
Asset Protection Leader
Belk
07.2022 - 06.2023
Asset Protection Associate
Walmart
10.2021 - 08.2022
Warehouse Loader
NAPA Auto Parts
05.2021 - 10.2021
Security Officer
Allied Universal
02.2020 - 05.2021
IT Support Technician
Unemployed
05.2019 - 02.2020
Help Desk Technician
SNI Technology
02.2019 - 05.2019
1 IOS Advisor
Concentrix
02.2019 - 05.2019
Aviation Operations Specialist (15P)
US Army
04.2014 - 04.2018
Soldier
US Army
04.2014 - 04.2018
Comptia A+, Network +, Security +, MTA, ITIL Foundation, and CCNA training - Information Technology
New Horizons Computer Learning Centers
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