Summary
Overview
Work History
Education
Skills
Timeline
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Damyera Herbert

Covington,GA

Summary

Compassionate and detailed-oriented customer care professional with experience in retail merchandising and security systems, transitioning into healthcare support roles. Seeking the Patient Care Advocate position at VXI Global Solutions to help patients access and navigate prescription payment programs, leveraging strong service orientation, process accuracy and empathy.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Academy Sports + Outdoors
09.2024 - Current
  • Managed high call volume via phone, email and chat with exceptional professionalism and efficiency.
  • Resolved concerns about orders, returns and product questions maintaining a professional tone.
  • Met or exceed KPIs related to response time and customer satisfaction.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Customer Service Representative

ADT Security
12.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Guided customers through troubleshooting and resolved issues, documenting support details accurately.
  • Provided technical support and billing assistance for home security systems.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Merchandiser

PepsiCo
05.2020 - 10.2022
  • Streamlined processes by implementing effective organization systems for backroom storage areas.
  • Collaborated with store managers to optimize merchandise layouts, resulting in improved shopper experiences.
  • Managed merchandising displays at various retail locations with strict attention to brand standards.
  • Worked collaboratively with cross-functional teams to execute promotional campaigns that generated buzz around new products offerings.

Education

Stephenson High School
Stone Mountain, GA

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Product knowledge
  • First call resolution
  • Payment processing
  • Documentation and reporting
  • CRM software
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Phone etiquette

Timeline

Customer Care Representative

Academy Sports + Outdoors
09.2024 - Current

Customer Service Representative

ADT Security
12.2022 - 09.2024

Customer Service Merchandiser

PepsiCo
05.2020 - 10.2022

Stephenson High School