DaMyria Hampton
North Little Rock,AR
Summary
Remote healthcare and customer support professional with experience in customer support, email support, healthcare operations, pharmacy benefits, and technical troubleshooting. Skilled in resolving member inquiries through CRM systems including Salesforce and internal ticketing platforms. Experienced in prior authorizations, coverage determinations, benefits verification, prescription order processing, and wellness program support. Strong background in non phone customer support, case documentation, and issue resolution in high volume remote environments while maintaining HIPAA compliance and service quality standards.
Overview
5
5
years of professional experience
Work History
Wellness Program & Technical Support Specialist
Sharecare
North Little Rock, AR
10.2023 - Current
- Provides chat and email based technical support for a large scale wellness program used by insurance and employer sponsored health programs
- Resolves login issues, password resets, account access errors, and general platform troubleshooting request
- Creates, updates, and tracks technical support tickets for system issues nd user reported errors
- Supports members with navigation of wellness program tools, incentives, and account features
- Communicates accurate program and account information while supporting member inquiries and issue resolution
- Escalates unresolved technical issues to appropriate internal departments for resolution
- Maintains detailed case documentation and ticket updates within internal support systems
- Ensures data accuracy, privacy compliance, and secure handling of member information
- Supports high volume member interactions daily while meeting quality assurance and productivity expectations
Healthcare Support Specialist
Everise (CVS Caremark Project)
North Little Rock, AR
10.2021 - 10.2023
- Assisted members with prescription drug coverage verification, formulary reviews, and medication cost inquiries
- Educated members regarding covered medications, non covered medications, and alternative treatment options when available
- Processed prescription refill orders and ensured accurate entry and fulfillment updates within internal systems
- Submitted prior authorization request and coverage determinations in accordance with healthcare plan requirements
- Processed member enrollments and payment transactions for prescription payment assistance programs and prescription orders
- Navigated Salesforce CRM and internal healthcare systems to accurately document member interactions and case activity
- Researched claim issues, prescription restrictions, and benefit limitations to support issue resolution
- Maintained HIPAA compliance while handling sensitive healthcare and insurance information
- Consistently met quality assurance, accuracy, and productivity standards while managing high volume pharmacy support requests.
Education
High School Diploma -
Maumelle High School
North Little Rock, ARSkills
- Case Resolution
- Email Support/Case Resolution
- Salesforce CRM
- Ticketing Systems/Case Management
- Healthcare Operations Support
- Prior Authorizations
- Pharmacy Benefits Management (PBM)
- Coverage Determinations & Benefits Verification
- Prescription Order Processing
- Technical Troubleshooting (Account/Login Support)
- Data Entry & Documentation Accuracy
- HIPAA Compliance & Confidential Data Handling
Languages
English
Native or Bilingual
Timeline
Wellness Program & Technical Support Specialist
Sharecare
10.2023 - Current
Healthcare Support Specialist
Everise (CVS Caremark Project)
10.2021 - 10.2023
High School Diploma -
Maumelle High School