Daniel Baldino
Williamstown,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
Service Desk Team Lead
Vision Solar
03.2023 - 11.2023
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Analyzed network traffic and performance metrics to optimize system performance.
- Researched and recommended new technologies and strategies for improving system performance.
Service Desk Technician
Vision Solar
11.2020 - 03.2022
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Web Developer
Somerdale Bar & Grille
08.2019 - 09.2020
- Developed and maintained a dynamic and responsive website by writing clean, reusable, and efficient code using best practices
- Regularly perform site testing and debugging to identify and fix any issues, ensuring the site functions properly
- Guarantee website security measures are implemented and maintained to protect against potential vulnerabilities.
IT Technician
Center For Family Services
01.2019 - 11.2019
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
Bachelor of Science: Computer Science -
William Paterson University
Wayne, NJ12.2017
Skills
- Microsoft Azure
- Microsoft Intune
- Office365
- Sharepoint
- Mobile Device Management
- Active Directory
- TCP/IP
- Windows 10/11
- G-Suite
- Service Desk Plus
- ConnectWise
- SDLC
- Project Management
- Team Management
Timeline
Service Desk Team Lead
Vision Solar
03.2023 - 11.2023
Service Desk Technician
Vision Solar
11.2020 - 03.2022
Web Developer
Somerdale Bar & Grille
08.2019 - 09.2020
IT Technician
Center For Family Services
01.2019 - 11.2019
Bachelor of Science: Computer Science -
William Paterson University