Dan Basosila
Katy,TX
Summary
Passionate about ensuring long-term customer satisfaction by providing exceptional service and support. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Professional Skills/Computer Expertise n Critical Thinking/Complex Problem Solver n Data Entry n Excel n Microsoft Office Expert n Case Management n 73 Words a minute typist n Digital Proficiency n Time Management n Electronic Medical Records n Training n Goal Oriented n Documenting n Customer Service n Problem Solving n Team Meeting n Privacy/ Hippa Regulations n Organization & Multi-tasking
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Walgreens
04.2020 - 06.2023
- Take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that members better understand their coverage and options
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy
- Overseeing the processing of complaints, suggestions, and comments in a queue, promptly receiving and addressing client issues via email, fax, cases, and telephone in a timely fashion
Medical Office Coordinator
HCA
12.2017 - 03.2020
- Reviewed staffing levels and needs daily and called available staff, assigning float pools, and acquiring temporary agency workers as necessary
- Communicated to Clinical Directors, Charge Person, and Staffing Office Personnel, staffing issues and problems
- Responsible for training and evaluating staff on the overall code of conduct and specific policies and procedures that affect department specific responsibilities (examples may include but are limited to medical necessity, lab compliance, billing, and coding)
- Provided employment documentation as requested by legal entities for the purposes of unemployment, worker’s compensation, employment, and income verification, etc
- Coordinated daily staffing of departments including replacement of personnel due to earned time off, leave of absence, personal time off, compassionate leave plus extra needs of each individual department according to special circumstances.
Lead Customer Service Representative
Target
08.2015 - 11.2017
- Engaged in consistent, meaningful development conversations throughout the critical touch points within the Guest
- Advocate and Front of Store Attendant career path
- Quickly responded to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
- Leaded and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
- Demonstrated a culture of ethical conduct, safety, and compliance; lead team to work in the same way and hold others accountable to this commitment.
Education
bachelor’s degree - Information Systems
University of Houston - Downtown
Houston, TX05.2018
Spring 2022 Certifications: Google Project Management -
Google
Skills
- Freight Operations
- Sales Expertise
- Customer Relations
- Microsoft Excel
- Active Listening
- Order Fulfillment
- Credit Card Payment Processing
Timeline
Customer Service Representative
Walgreens
04.2020 - 06.2023
Medical Office Coordinator
HCA
12.2017 - 03.2020
Lead Customer Service Representative
Target
08.2015 - 11.2017
bachelor’s degree - Information Systems
University of Houston - Downtown
Spring 2022 Certifications: Google Project Management -
Google