Dan Bratu
Greensboro,NC
Summary
Dynamic professional with a proven track record at CarMax, excelling in customer service and quality control. Skilled in employee training and problem-solving, I developed efficient inventory systems and enhanced team performance. Committed to continuous improvement, I effectively resolved customer issues while ensuring compliance with safety standards.
Overview
13
13
years of professional experience
Work History
Parts Department Associate
CarMax
Greensboro, NC
07.2012 - Current
- Provided excellent customer service by responding promptly to inquiries, resolving issues, and providing product information.
- Assisted customers with determining the correct parts for their vehicles.
- Tracked shipments from vendors and verified that they were received in good condition.
- Provided training and guidance to new employees regarding job duties and responsibilities.
- Conducted weekly audits of all departmental paperwork to ensure compliance with company policies and procedures.
- Placed orders for additional parts when necessary to meet customer needs.
- Developed systems for tracking slow-moving or obsolete parts inventory items.
- Maintained accurate inventory records for all parts in the department.
- Identified and reported any discrepancies between actual stock levels and system-generated data.
Education
Some College (No Degree) - Psychology
University of Phoenix
Tempe, AZSkills
- Quality control
- Problem solving
- Workflow optimization
- Safety compliance
- Auditing procedures
- Customer relations
- Empathy and patience
- Goal attainment
- Conflict resolution
- Team development
- New hire training
- Team building and leadership
- Product knowledge
- Effective communication
Accomplishments
- 2014 through 2025 achievement of CarMax Triple Diamond Presidents Club ( CarMax top ten parts associates within company).
- Monthly parts department champion.
- CarMax Top Company Parts Associate of 2021.
Languages
English
Professional
Romanian
Professional
Timeline
Parts Department Associate
CarMax
07.2012 - Current
Some College (No Degree) - Psychology
University of Phoenix
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