Dan Bui
Cerritos,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, relationship building, staff management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
Work History
Senior Hospitality Agent
Sonder
Laguna Beach, CA
04.2023 - Current
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Maintained the hotel's high standards of customer service and quality assurance.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Managed daily operations of the front desk, including check-in and check-out procedures, room assignments, reservations.
- Assisted guests with inquiries about local attractions or other information related
- Served as primary liaison between hotel management and corporate headquarters for all matters related to hospitality operations.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Coordinated housekeeping staff to ensure rooms were cleaned on time.
- Conducted regular inspections of the premises to identify any potential issues.
- Tracked customer feedback via surveys or online reviews for quality assurance purposes.
Community Design Review Manager
First Service Residental
Irvine, CA
10.2022 - 04.2023
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Supported accident investigations and prepared related paperwork.
- Manage team of 5 to ensure deadlines are met.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Enforce violations to ensure homeowners abide by the rules and regulations.
Operations Manager
Securitas Security Services USA
Irvine, CA
09.2020 - 02.2022
- Provide First Class Customer Service to residents, guests and potential new tenants.
- Managed concierge, valet and security staff and provide excellent customer service to guests and residents.
- Responsible for hiring new personnel and conduct the interview process.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Cultivated residents with 1st class customer service to renew their lease.
- Responsible for ensuring all staff members and residents are abiding by the rules and regulations set by the client.
- All incident reports are investigated and resolved.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Resident Services Supervisor
The Remington Plaza HOA
Westwood, CA
04.2010 - 12.2019
- Provide First Class Customer Service to homeowners, residents and their guests.
- Liaised with residents, addressed inquiries and handled requests to provide outstanding customer care.
- Responsible for making sure that all staff members and residents are abiding by the strict guidelines of the HOA's CC&R Rules and Regulations.
- Review all incident reports and resolve any issues to ensure resident's satisfaction in a timely manner.
- First point of contact for potential home buyers and real estate agents on a scheduled tour of the property.
- Evaluate the appearance and overall curb appeal, landscape and overall property.
- Implemented BuildingLink website integration for residents and management.
- Managed Resident Services with staff members including front desk, housekeeping, security and valet.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
Associate of Arts - Business Administration And Management
Glendale Community College
Glendale, CA06.2003
Security Guard Card - Security Services Administration And Management
Bureau of Security And Investigation Services
West Sacramento, CASkills
- Operations Management
- Staff Training and Development
- Staff Management
- Customer Relationship Management (CRM)
- Performance Evaluations
- Operational improvement
- Team management
- Supervision
- Customer service
- Business operations
- Relationship development
- Process improvement
- MS Office
- Staff Development
Timeline
Senior Hospitality Agent
Sonder
04.2023 - Current
Community Design Review Manager
First Service Residental
10.2022 - 04.2023
Operations Manager
Securitas Security Services USA
09.2020 - 02.2022
Resident Services Supervisor
The Remington Plaza HOA
04.2010 - 12.2019
Associate of Arts - Business Administration And Management
Glendale Community College
Security Guard Card - Security Services Administration And Management
Bureau of Security And Investigation Services