Objective: Looking to obtain an internship in the psychology industry where my exceptional customer service skills will be entirely used for the growth of the organization and satisfaction of clients.
Overview
5
5
years of professional experience
Work History
Norse Violence Peer Ambassador
Northen Kentucky University
Highland Heights, KY
04.2024 - Current
Provided mediation services for conflicts among students, ensuring resolutions were reached fairly and amicably.
Assisted in development of campus-wide anti-bullying campaign that resulted in reduced incidents of harassment and increased overall school safety.
Worked closely with guidance counselors to identify at-risk students requiring additional support or intervention services from Peer Ambassador team.
Actively participated in professional development workshops to maintain current knowledge of best practices in peer mentoring and education techniques.
Summer Conference Assistant
NKU Housing
Highland Heights, KY
05.2023 - 08.2023
Lead tours of more than 50 people around campus
Do check-in and check-out for more than 200 guests
Oversaw multiple daily duties of mail, ordered supplies, delivered correspondence and oversaw inventory.
Assist guests during emergency
Operated multi-line phone system to receive, screen and redirect calls.
Parents and students are satisfied with their experience in NKU Housing
English Tutor
Self-employeed
Ho Chi Minh, Vietnam
01.2022 - 06.2022
Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Performed meeting with parents to discuss student progress and address concerns.
Emphasized focus on approaching problems with students rather than simply providing solutions to foster better understanding of material covered.
Managed more than 15 students aged 8 to 16 in one week.
Students' GPA increased by 30%.
Public Speaking Competition Advisor
Nguyen Huu Huan English Club
Ho Chi Minh, Vietnam
04.2021 - 04.2021
Enhanced students' public speaking skills by providing constructive feedback and personalized coaching.
Anticipated responses and prepared clear and articulate answers.
70% students performed public speaking better after receiving feedbacks.
Creative Content Writer
Divers Project
Ho Chi Minh , Vietnam
01.2019 - 07.2020
Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
Posts on Facebook Page reached more than 200 interactions. Page increased more than 500 followers.
Head of Public Relations
Nguyen Huu Huan Highschool's English Club
Ho Chi Minh , Vietnam
01.2019 - 01.2020
Produced and distributed internal and external communications.
Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
Implemented content editorial calendar to plan marketing campaigns and manage content.
Increased 1,000 followers on Project Page.
Teaching Volunteer
Nang Xanh Project
Ho Chi Minh , Vietnam
07.2019 - 07.2019
Tutored children in especially difficult circumstances to help with assignments and reinforce targeted lesson skills.
Established and maintained positive relationships with students to foster environment of support and open communication.
Students showed great gratefulness and efforts.
Managed over 50 students in different ages simultaneously.
International Student Ambassador
AIESEC Vietnam
Ho Chi Minh , Vietnam
05.2019 - 07.2019
Interacted with international students during tours, answering questions and providing insight.
Mentored international students to increase satisfaction and help engage in Vietnam's life.
Distributed mail filed documents and answered telephone calls.
Get more than 25% of classmates take part in organization's project.
Camp Staff Lifeguard and Rifle Instructor at Kentucky 4-H, University of KentuckyCamp Staff Lifeguard and Rifle Instructor at Kentucky 4-H, University of Kentucky
Registered Nurse- Nurse Clinical at University of Kentucky, Kentucky Children's HospitalRegistered Nurse- Nurse Clinical at University of Kentucky, Kentucky Children's Hospital