Summary
Overview
Work History
Skills
Timeline
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Danny Carney

Mingo Junction,OH

Summary

Agile and adaptable team leader with stellar sales history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

39
39
years of professional experience

Work History

Parts Service Director

Star Lake Ford
08.2022 - 05.2024
  • Increased efficiency in parts inventory management by implementing new tracking and ordering systems.
  • Enhanced customer satisfaction by ensuring timely delivery of parts and providing excellent service to both internal and external customers.
  • Developed and maintained relationships with key suppliers, resulting in improved pricing and availability of parts.
  • Reduced operating costs by negotiating favorable contracts with vendors and suppliers.
  • Managed a team of technicians, ensuring high-quality repairs and maintenance work on customer vehicles.
  • Implemented cost-saving measures in purchasing processes, reducing overall expenses without compromising quality or availability of parts.
  • Created a safe work environment by enforcing strict adherence to safety policies and procedures within the department.

General Manager of Operations

Tri-State Ford
07.2021 - 08.2022
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.

Service Manager

Star Lake Ford
08.2014 - 07.2021
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance of 40 employees, corrected problems and increased efficiency to maintain productivity targets.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
  • Negotiated vendors contracts and delivery schedules.
  • Negotiated and finalized profitable contracts.
  • Supervised mechanics, service advisors and sales personnel.
  • Monitored financial performance through daily reports.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Parts and Service Director

Sunset Motors
09.2011 - 07.2014
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Generated revenue by driving web sales activity and fostering employee performance to achieve sales goals.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Fixed Operations Director

McKitrick-Harms
07.1985 - 09.2011
  • Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
  • Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
  • Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
  • Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
  • Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Skills

  • POS systems operations
  • Purchasing oversight
  • Improving customer satisfaction
  • Stock management
  • Customer Relations
  • Operations management
  • Inventory coordination
  • Parts ordering and management
  • Sales coaching
  • Data management
  • Verbal and written communication
  • Detail-oriented
  • Administering claims
  • Maintaining compliance
  • Staff Management
  • Financial Management
  • Budgeting
  • Negotiation
  • Written and verbal communication
  • Client needs assessments
  • Multitasking abilities
  • Leadership

Timeline

Parts Service Director

Star Lake Ford
08.2022 - 05.2024

General Manager of Operations

Tri-State Ford
07.2021 - 08.2022

Service Manager

Star Lake Ford
08.2014 - 07.2021

Parts and Service Director

Sunset Motors
09.2011 - 07.2014

Fixed Operations Director

McKitrick-Harms
07.1985 - 09.2011

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Danny Carney