DAN CASTILLO
General Manager
Pueblo,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
GENERAL MANAGER
MAGGIE'S FARM MARIJUANA
11.2017 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Improved productivity while reducing labor cost and operational costs.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed initiatives to achieve regulatory compliance, foster good practices and meet component quality standards.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Lead training E.I. (Emotional Intelligence) Training for Management, Support, and Corporate Team.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Social Media Specialist
MIDWEST MOTELS OF DEADWOOD LLC
10.2016 - 09.2017
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Curated and segmented editorial content to increase engagement and channel growth.
- Created videos and managed YouTube channel to strengthen company reputation.
- Planned and instituted social media marketing plan for The Bullock Hotel, and The Buffalo Bodega.
- Analyzed competitor pages to locate backlink and keyword opportunities.
CASINO CASHIER
HISTORIC BULLOCK HOTEL AND CASINO
06.2015 - 09.2017
- Facilitate and execute customers' cage requests in accordance to state regulation and casino policy with a smile and positive attitude
- Emphasize quality of service, up selling, cross selling, public relations, and customer loyalty/retention
- Consistently entrusted with large sums of money
- Provided customer service transactions: credit card and personal checks, coupon & slot point redemption
- Assessed and ordered appropriate funds adequate for drawer
- Calculated checks, coupons, etc
- And prepared buys in exchange for cash, to impress drawer
- 97% overall accuracy on daily balancing sheets.
- Quickly and accurately counted drawers at start and end of each shift.
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Performed check cashing for customers based on company policies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Verified individual amounts of loose coin and bundled paper money.
- Issued gaming coins and tokens to customers for cash.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Audited money drawers and hand or machine-counted large cash values.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
FRONT DESK SUPERVISOR
BULLOCK HOTEL AND CASINO
06.2015 - 09.2017
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Checked guests in out of hotel, made reservations and processed payments.
- Prepared weekly employee work schedules for team members.
- Kept accounts in balance and ran daily reports to verify totals.
- Built talented team through hiring and training new associates.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Balanced hotel accounts at end of day.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
BAR MANAGER/BARTENDER
HISTORIC BULLOCK HOTEL AND CASINO
06.2015 - 09.2017
- Responsible for running all aspects of the bar focusing on cleanliness, proper stocking, set-up, inventory procedures and exceptional customer service
- Implemented systems for staffing, scheduling, inventory, and training
- Planned and implemented an entire online marketing campaign including revising and updating their company website as well as developing a presence and posting on such social media sites as Facebook, twitter, Flickr, YouTube etc
- Interact with customers, take orders and serve drinks
- Assess customers' needs and preferences and make recommendations
- Plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Communication, Customer Service, Patience, Healer, Empathy, Honest, Flexibility, Handworker, and Product
- Knowledge.
Manager
Canterbury Tails Dog And Cat Resort
03.2013 - 03.2015
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cared for over 30 animals by feeding and taking dogs for walks, and supervising playtime.
- Kept rooms and private yards clean, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for guests
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Manager
Camp Cocker Rescue
04.2012 - 03.2013
- Cared for over 20 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Provided humane care of domestic and wild animals.
- Bathed animals and performed related animal grooming and care in preparation for adoption events.
- Conducted adoption events to place shelter and foster animals into permanent homes.
- Assessed animal behavior to create online and paper profiles for potential adopters.
- Observed and monitored over 20 animals for signs of illness or injury to report symptoms and overall animal health to supervisor.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Monitored animals for behavioral problems and signs of health issues.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Job Coach
Options Family Of Services
05.2007 - 03.2012
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Kept detailed records of individual histories, scores and documents.
- Worked with job seekers to determine job targets based on skills and personality.
- Mentored junior staff on compliance, procedural and performance strategies.
- Helped determine possible vocations and build application documents.
- Conducted individual and group counseling sessions.
Job Coach
NCI Affiliates
03.2000 - 04.2007
- Trained individuals with developmental and neurological disabilities
- Janitorial and maintenance at Hearst Castle Visitor Center and San Simeon State Park
- Lead a work crew of 3-10 employees
- Helped crew members improve job skills and reach their behavioral goals.
- Maintenance of vehicles on work sites
- Ordering janitorial supplies and keeping track of inventory
- First aid and CPR certified, Driver Safety certified, and attended weekly safety meeting
Education
High School Diploma -
Paso Robles High School
Paso Robles, CA06.1999
Skills
- Originality and Creativity
- Business Leadership
- Management Training
- Sales Tracking
- Performance Monitoring and Evaluation
- Department Oversight
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Program Optimization
- Sales Promotion
- Human Resources Oversight
- Focus and Follow-Through
- Hiring and Onboarding
- Mathematical Calculation and Reasoning
- P&L Responsibility
- Cross-Functional Team Management
- Supervision and Training
- Advertising Campaign Development
- Removing Damaged Materials
- Maximizing Profitability
- Information Security
- Client Account Management
- Government Rules and Regulations
- Operational Efficiency and Safety
- Profit and Loss Control
- Performance Improvement
- Market and Competitor Research
- Needs Assessment
- POS Terminal Operations
- Desktops, Laptops and Mobile Devices
- Special Promotions Planning
- Inventory Tracking and Management
- Database Maintenance
- Guest Satisfaction
- Business Forecasting
- Motivational Leadership
- Morale Improvements
- Interviewing and Prescreening
- Price Structuring
- Microsoft PowerPoint
Timeline
GENERAL MANAGER
MAGGIE'S FARM MARIJUANA
11.2017 - Current
Social Media Specialist
MIDWEST MOTELS OF DEADWOOD LLC
10.2016 - 09.2017
CASINO CASHIER
HISTORIC BULLOCK HOTEL AND CASINO
06.2015 - 09.2017
FRONT DESK SUPERVISOR
BULLOCK HOTEL AND CASINO
06.2015 - 09.2017
BAR MANAGER/BARTENDER
HISTORIC BULLOCK HOTEL AND CASINO
06.2015 - 09.2017
Manager
Canterbury Tails Dog And Cat Resort
03.2013 - 03.2015
Manager
Camp Cocker Rescue
04.2012 - 03.2013
Job Coach
Options Family Of Services
05.2007 - 03.2012
Job Coach
NCI Affiliates
03.2000 - 04.2007
High School Diploma -
Paso Robles High School
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