Dan Chase
Fiserv Solutions, Inc.
Peachtree Corners,GA
13
years of professional experience
Dynamic leader with extensive experience in IT Service Optimization and Data Management. Proven ability in decision-making and critical thinking to align technology solutions with organizational goals, driving measurable improvements.
Work History
Vice President Data Management, Product Owner
4 Years 2 Months- Executed comprehensive product owner responsibilities, encompassing roadmap planning, communication strategies, design execution, outcome definition, and stakeholder support.
- Led cross-functional teams in ServiceNow enterprise implementation, focusing on transforming operational workflows and service outcomes.
- Directed implementation of ServiceNow ITOM Discovery to enhance IT service management efficiency and accuracy. Championed the optimization of operational processes and data via advanced cloud and graph connector strategies.
- Led the design and transition to new IT hardware and software asset management systems and processes, replacing outdated and disparate solutions unifying on an Enterprise standard.
- Developed and communicated a thorough program summary to internal and federal examiners, resulting in the completion and closure of an ongoing audit/regulatory issue.
- Designed and implemented comprehensive strategy for the Configuration Management Database (CMDB) to enhance asset discovery, reconciliation, and ongoing maintenance.\
- Implemented strategies to elevate data integrity, consistently maintaining accuracy and completeness above 95% compared to baseline metrics.
- Developed and executed performance metrics to track key business outcomes and drive improvements.
- Collaborated with stakeholders to align technology solutions with organizational goals, improving service delivery.
- Maintained Fiserv ServiceNow Product Roadmap aligned with vendor Capabilities and Roadmap.
Director-IT Service Management
5 Years 5 Months- Directed cross-functional teams to unify IT service management toolset and streamline processes following merger.
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Directed project deployment efforts, ensuring alignment with corporate goals and timely delivery of solutions.
- Collaborated with stakeholders to establish comprehensive standard operating procedures for support teams, ensuring consistent service delivery.
- Managed departmental budgets, facilitating resource allocation in accordance with organizational strategic goals.
- Established performance metrics to evaluate team and technology effectiveness and drive continuous improvement efforts.
Manager-Service Management
3 Years- Directed cross-functional teams to optimize operational efficiency and streamline processes.
- Managed comprehensive migration process from legacy service management system to new enterprise solution, ensuring seamless integration and minimal disruption.
- Designed and launched strategic initiatives aimed at improving client satisfaction and streamlining service delivery processes.
- Facilitated mentorship for junior managers and team members to enhance skills and improve overall team effectiveness.
- Evaluated data trends to enhance decision-making in project management and resource allocation.
Education
MBA - Operations Management
- Concentrated on building teams, developing and executing on business strategies, and measuring performance outcomes
Bachelor of Arts - Communicaton
- Concentrated on developing, sharing and marketing ideas and plans across many forms of emerging media.
Skills
Technology transformation
Process transformation
Team leadership
Relationship building
Decision-making
Critical thinking
Coaching and mentoring
Complex Problem-solving
Strategic planning
Results-driven
Staff development
Performance monitoring
Timeline
Vice President Data Management, Product Owner
Fiserv Solutions, Inc.
06.2022 - CurrentRead More
Director-IT Service Management
Fiserv Solutions, Inc.
01.2017 - 06.2022Read More
Manager-Service Management
Fiserv Solutions, Inc.
01.2014 - 01.2017Read More
American InterContinental University
MBA from Operations Management
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The Ohio State University
Bachelor of Arts from Communicaton
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