Dan Clarkson
Loveland,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Customer Success Manager
Evolve Vacation Rental
12.2021 - Current
- Cultivated a culture of continuous improvement and fostered a customer-first mentality within a diverse and complex team
- Prioritized customer satisfaction and productivity with rigor and accountability, achieving 90% SLA achievement
- Defined and communicated clear performance goals, conducted performance evaluations, and provided regular feedback to team members to drive professional growth with intentionality and consistency.
- Established strong relationships with key customers, resulting in increased customer loyalty consistently achieving a 4.8/5 CSAT metric.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
Store Manager
Starbucks
07.2017 - 11.2021
- Expertly oversaw all aspects of store operations, ensuring efficiency, productivity, and profitability
- Developed and led a high-performing team, fostering a culture of excellence, collaboration, and continuous growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees driving sales by 20% YOY
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback reducing turnover by 90%.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
General Manager
Old Chicago
02.2004 - 07.2017
- Promoted and developed leaders and trainers and front-line employees to operate a profitable and culture-positive environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 70+ professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Arts - History
University of Northern Colorado
Greeley, CO05.2012
Associates of Arts - Humanities - Humanities
Aims Community College
Greeley05.2009
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- Strategic Planning
- Training and mentoring
- Staff mentoring & leadership
- Schedule Management
- Records Management
- Negotiation and Conflict Resolution
- Process Improvement
Websites
Strengthsandexpertise
- Team Leadership
- Organizational Aptitude
- Analytical Savvy
- Strategic Problem Solving
- Adaptability/Intentionality
- Client Relationship Management
- Change Management
- Communication
- Operations Management
References
References are available on request.
Timeline
Customer Success Manager
Evolve Vacation Rental
12.2021 - Current
Store Manager
Starbucks
07.2017 - 11.2021
General Manager
Old Chicago
02.2004 - 07.2017
Bachelor of Arts - History
University of Northern Colorado
Associates of Arts - Humanities - Humanities
Aims Community College
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