Dan Copes
Business Account Manager
Baltimore,MD
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. extensive expertise driving organizational development, change management, and innovation. Key player in generating new business that has boosted profits through revenue generation and outstanding client services. Tenacious contributor with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Business Account Manager
COMCAST CORPORATION
10.2019 - Current
- Responsible for expanding Comcast Business Services (B2B) in their efforts to retain and grow our existing customer base.
- Sales Performance Improvement Consulting B2B projects within client relationships, working to conduct client goals while meeting company goals.
- Managing $30k annually central division sales territory and implemented strategies to surpass revenue goals while growing margins.
- Designed customized sales proposals based on thorough analysis of client needs and expectations.
- Implemented effective communication methods with clients, resulting in stronger relationships and improved retention rates.
- Negotiated favorable contract terms with suppliers, reducing operational costs for the company.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
Security Personnel Supervisor
ALLIED UNIVERSAL/SOS Security
07.2017 - 10.2019
- Loss Prevention/Protection Secured premises and personnel by patrolling property; monitored surveillance equipment; inspected buildings, equipment, and access points; permitting entry
- Completed reports by recording observations, information, occurrences, and surveillance activities; interviewed witnesses; obtained signatures.
- Managed payroll administration efficiently, ensuring timely salary disbursement and proper recordkeeping.
- Liaised with external agencies such as recruitment firms or government organizations when needed to address specific staffing requirements effectively.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Business Sales Analyst
COMCAST CORPORATION
05.2015 - 03.2016
- Managed Comcast Sales Customer Relationship Management (CRM) tool, Salesforce, and Single View Billing System to discover insights to provide sales best practices, improve outdated policy, and increase workflow consistency while analyzing data influence trends
- Maximized revenue, supplied customers' needs, and reduced errors 75% by developing creative sales strategies
- Conducted analysis of vendor access, marketing campaign rates, and sales practices to exploit product efficiencies that increased workflow and capitalized on 100% marketing and billing consistency
- Improved customer service scores 25% through identification of issues through salesforce; scrutinized data and information to provide critical decision-making solutions
- Managed and collaborated with vendors, to maximize sales rates resulting in a 30% revenue increase, 85% customer satisfaction improvement, and 80% reduction of billing and compensation inquiries.
- Identified and resolved problems through root cause analysis and research.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Account Manager
COMCAST CORPORATION
04.2014 - 10.2014
- Developed new and sustainable business with retail customers and directed day to day sales activities for an assigned account
- Facilitated standard sales forecasts, projections, and other executive reporting
- Developed revenue and product mix with big box account to forecast potential revenue gained to increase margin by 10% and met both sales and customer experience scores
- Achieved 15% products and service of sale increase, enriched customer interaction process, heightened foot traffic by creating and maintaining buyer and management-level relationships
- Implemented sales staff performance measures, coached, trained, and developed team through group training
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Retail Account Executive
COMCAST CORPORATION
03.2008 - 03.2014
- Drove sales through field, in-store, and new business development sales activities, by providing high-level customer service and prospecting sales opportunities while identifying competitive opportunities and market risk
- Revenue Generation Grew service revenue 60% from 2008 to 2014, achieved 90% customer satisfaction, and established new account with increased customer interaction and service to sales connection monthly
- Business Development and Improvement Led marketing campaign efforts to compose RFP to include business relationships and increase traffic and potential sales opportunities
- Realized 10% revenue growth yearly through planning and implementing a successful marketing and customer experience initiatives.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Regularly reported on account performance metrics to upper management, identifying areas for improvement and proposing actionable steps.
Customer Account Executive
COMCAST CORPORATION
07.2004 - 03.2008
- Implemented strategies and techniques to effectively counter competitive offers and educate customers on product and service comparisons
- Demonstrated the ability to meet and exceed performance expectations through customer interaction, prospecting sales opportunities, follow-ups, to increase Key Performance Indicator (KPI) goals of the organization
- Product Marketing and Sales Improvement Increased sales to connect 30% weekly using competitive advantage and knowledge of emerging products and services.
- Established close relationships with new small business prospects.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Leveraged deep product knowledge to address complex customer inquiries quickly and effectively.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Education
MBA - Business Administration And Management
Saint Joseph's University
Philadelphia, PA 05.2001 -
Bachelor of Science - Business Administration
Thomas Edison State University
Trenton, NJ 05.2001 -
Skills
Leadership Development
Contract Negotiation
Project Management
Analytical and Reporting
Client Relationship Development
Critical thinking, Organizational Skills
Strategic Planning
Written and Oral Communication
Inventory Management
People Management and Problem solving
Technology Skills Set : Microsoft Office, Excel, PowerPoint, Tableau, Salesforce application, SharePoint, Adobe Illustration
Accomplishments
- 2023 MVP Comcast Business achieving over 230% to quota generating sales in the small and medium business space.
- Established strong relationships with key stakeholders, leading to repeat business opportunities.
- 5+ years managing key accounts, developing strategies driving revenue growth and retention.
- Supervised indirect team of 10 staff members.
Timeline
Business Account Manager
COMCAST CORPORATION
10.2019 - Current
Security Personnel Supervisor
ALLIED UNIVERSAL/SOS Security
07.2017 - 10.2019
Business Sales Analyst
COMCAST CORPORATION
05.2015 - 03.2016
Account Manager
COMCAST CORPORATION
04.2014 - 10.2014
Retail Account Executive
COMCAST CORPORATION
03.2008 - 03.2014
Customer Account Executive
COMCAST CORPORATION
07.2004 - 03.2008
MBA - Business Administration And Management
Saint Joseph's University
05.2001 -
Bachelor of Science - Business Administration
Thomas Edison State University
05.2001 -
Link
https://www.linkedin.com/in/dancopes
Personal Information
Nationality: American
Link
https://www.linkedin.com/in/dancopes
Personal Information
Nationality: American