- Outdoor Recreation - Biking and hiking
- Music - Playing, reading and attending shows
- Backpacking and Hiking
- Volunteer Travel
Dan Cullinan
New Smyrna Beach, FL & Sykesville MD ,FL
Summary
Dynamic Business System Analyst with a proven track record at the Social Security Administration, excelling in requirements gathering and stakeholder management. Enhanced user experience through intuitive workflow design and comprehensive documentation. Recognized for promoting continuous improvement and delivering high-quality solutions that drive operational efficiency and client satisfaction.
Overview
31
31
years of professional experience
Work History
Business System Analyst
Sociial Security Administration
07.2009 - 04.2025
- Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
- Maintained system security protocols by implementing stringent access controls, vulnerability assessments, and regular monitoring procedures.
- Delivered high-quality documentation including functional specifications, test plans, user manuals, and other technical materials.
- Enhanced user experience by designing intuitive system interfaces and providing training materials for endusers.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful implementation.
- Trained business personnel in use of systems.
- Collected, defined and analyzed business requirements.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Promoted a culture of continuous improvement by regularly reviewing system performance, identifying areas for enhancement, and implementing necessary changes.
- Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency.
Work Order Managaer
Lockheed Martin **
05.2008 - 07.2009
- Ensured compliance with industry standards, regulations, policies when managing work orders.
- Oversaw end-to-end project management, from initial client consultation to final deliverable submission.
- Successfully met or exceeded all performance metrics established by senior management, demonstrating a consistent commitment to excellence in work order management.
- Implemented quality control measures to ensure consistent performance across all projects managed.
- Resolved conflicts among team members effectively, maintaining focus on achieving project goals in a timely manner.
- Monitored progress of ongoing projects regularly to ensure they remained on track towards meeting established deadlines and objectives.
- Facilitated effective communication between internal departments involved in the execution of projects.
- Developed strong relationships with clients, resulting in increased repeat business and positive feedback.
- Established rapport with vendors and suppliers, negotiating favorable terms for materials and services required for projects under management.
- Achieved client satisfaction by ensuring timely delivery of high-quality services.
Account Manager
OfficeMax
05.2007 - 05.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Painting Contractor
Cullinan Painting
04.2005 - 05.2007
- Developed lasting relationships with clients through exceptional communication and responsiveness, leading to repeat business opportunities.
- Enhanced client satisfaction by delivering high-quality painting services on time and within budget.
- Maintained a safe work environment with proper handling of tools, equipment, and materials, resulting in zero workplace accidents.
- Increased team efficiency by implementing streamlined project management strategies for painting projects.
- Collaborated with other contractors to coordinate schedules, ensuring seamless workflow during multi-trade projects.
Account Manager
Global Imaging/Capitol Office Solutions
12.2002 - 04.2005
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
Account Manager
Global Imaging/Eastern Copy Products
01.1997 - 12.2002
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
Sales Representative
MetLife
03.1994 - 01.1997
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Education
Bachelor of Science - Business Management
SUNY Polytechnic Institute
Utica, NY05-1989
Associate of Science - Business Managment
SUNY Delhi
Delhi, NY05-1986
Skills
- Use case development
- Functional specifications
- Workflow design
- Requirements gathering
- Stakeholder management
- Agile expertise
- Documentation
- Process documentation
- Research and analysis
- Production support
- Multitasking
- Analytical thinking
- Systems analysis
Numerous Deputy Commissioner individual and team awards at SSA.
The Social Security Administration gave awards out for productivity or improvement to a software system. I won awards my work on ROME/MySSA, ROME notices/letters and MySSA Likely Fraud Incident Team.
Interests
Timeline
Business System Analyst
Sociial Security Administration
07.2009 - 04.2025
Work Order Managaer
Lockheed Martin **
05.2008 - 07.2009
Account Manager
OfficeMax
05.2007 - 05.2008
Painting Contractor
Cullinan Painting
04.2005 - 05.2007
Account Manager
Global Imaging/Capitol Office Solutions
12.2002 - 04.2005
Account Manager
Global Imaging/Eastern Copy Products
01.1997 - 12.2002
Sales Representative
MetLife
03.1994 - 01.1997
Bachelor of Science - Business Management
SUNY Polytechnic Institute
Associate of Science - Business Managment
SUNY Delhi
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