Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dan Curch

Schnecksville,Pennsylvania

Summary

Detail-oriented team player with strong organizational skills. Bringing in 20+ years of valuable expertise with experience in coordinating projects, programs and process improvement initiatives. An encouraging problem-solver with talents for team building, leading and motivating, as well as being extremely dependable & successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance organizational goals as well as the willingness to take on added responsibilities to meet future team initiatives.

Overview

14
14
years of professional experience

Work History

Enablement & Onboarding Program Manager

RxBenefits, Inc.
01.2021 - Current
  • Creating & managing a new hire/onboarding training curriculum that will help new hires get up to speed quickly in their role.
  • Supervising ongoing team development, support & process improvements.
  • Developing a centralized forum for team recognitions and accomplishments.
  • Collaborating survey results to help identify the most critical knowledge gaps within the team.
  • Facilitating a learning plan that highly focuses on leveraging 'lessons learned' feedback from the team.
  • Interacting with an open dialogue around errors that the team can learn from to avoid future mistakes and improving our process by educating our teammates.
  • Cultivating positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraging data and analytics to make informed decisions and drive business improvements.

Implementation Manager

RxBenefits, Inc.
01.2018 - 01.2021
  • Led and managed staff of 18 team members engaged in administering complex prescription benefit set-ups.
  • Conducted performance monitoring, career path progress, regular one-on-ones, and yearly performance evaluation in support of development of all team members.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Supported calls with brokers, clients and PBM Partners related to process or project escalations as needed.
  • Developed active lines of communication with internal cross-functional partners and other stakeholders throughout the client project life cycle, including status reports on project milestones, scope changes, risks and actions.

Account Manager

RxBenefits, Inc.
01.2017 - 01.2018
  • Identified client requirements, determined schedule availability, promoted services, defined process and related materials, provided quotation & contracts, acquired customer paperwork, mediated process, resolved issues, communicated job status, obtained signs-offs and performed customer required data audits.
  • Was responsible for understanding the client's organization & structure, knowing the client's product/services and staying aware of client news and changes.
  • Educated clients on new products or services to increase company revenue.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Client Services Supervisor (CSS)

Paychex
01.2016 - 01.2017
  • Supervised and directed a team of 8 Payroll Specialists in the provision of Paychex payroll services to clients.
  • Provided leadership and technical advice on multiple product lines in order to resolve problems.
  • Established and maintained a positive, professional relationship with clients and CPAs.
  • Made client visits to resolve issues and review payroll service as needed to insure the branch maintains the highest levels of client retention.


Senior Benefit Operations Manager

Express-Scripts
01.2010 - 01.2016
  • Built, managed and led a team of 13 benefit operations analysts consisting of a blend of offshore/onshore direct reports.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Responsible for entering issue/complaints into an internal database, determined the root cause and responsible department and corrected the issue, determined preventative measures. Volumes ranged from 150-300 complaints per month.
  • In 2015, led the organization in managing 37 new client implementations resulting in $187M of net new business.


Education

Hotel/Restaurant Management

Culinary Institute of America (C.I.A)
Hyde Park, NY
06.1988

Skills

  • Operations Management
  • Project Management & Process Improvements
  • Team Planning, Development & Onboarding
  • Policy and Procedure Improvements
  • Presentation Creation and Delivery
  • Data Analysis
  • Quality Assurance
  • Proficient in MS Office Applications
  • Problem-Solving
  • Critical Thinking
  • Attention to Detail
  • Extremely Detail Oriented
  • Relationship Building

References

References Available Upon Request

Timeline

Enablement & Onboarding Program Manager

RxBenefits, Inc.
01.2021 - Current

Implementation Manager

RxBenefits, Inc.
01.2018 - 01.2021

Account Manager

RxBenefits, Inc.
01.2017 - 01.2018

Client Services Supervisor (CSS)

Paychex
01.2016 - 01.2017

Senior Benefit Operations Manager

Express-Scripts
01.2010 - 01.2016

Hotel/Restaurant Management

Culinary Institute of America (C.I.A)

Similar Profiles

CREATE PROFILE
Dan Curch