Dan Deeke
Schaumburg,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I also have security experience for large establishments and managing a 20 man security team.
Overview
17
17
years of professional experience
Work History
Armored Car Driver/Guard
Loomis Armored US
Burr Ridge, IL
11.2023 - 03.2024
- Performed pre-trip inspections on armored truck by checking fluid levels, signals, brakes and engine functionality.
- Coordinated with 4-5 banks to organize transportation of requested amounts of coins and cash.
- Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Sales Associate
Home Depot
Mount Prospect, IL
03.2019 - 04.2023
- Provided customer service and critical problem solving.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
NXT-STAGE Personal Training
Owner/Personal Trainer
Arlington Heights, IL
06.2011 - 08.2021
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Built customer loyalty by smoothly executing training initiatives.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Organized files and created new system for personal fitness plans, records and contracts.
Sales Consultant
CarMax-Part Time
Schaumburg, IL
08.2017 - 12.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Completed orders and organized product deliveries to meet customer timetables.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
General Manager
GNC - General Nutrition Centres
Wheeling, IL
05.2017 - 08.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Fitness Manager
XSport Fitness
Schaumburg, IL
05.2010 - 06.2011
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Helped clients set and achieve health and wellness goals.
- Provided individual health coaching to help clients optimize personal choices.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Asst. Branch Manager
Washington Mutual Bank
Romeoville, IL
08.2007 - 05.2008
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Coached and developed branch staff by offering constructive feedback and Type training opportunities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Reviewed credit applications for risk factors and credit worthiness.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
Criminal Justice
William Rainey Harper College
Palatine, ILSkills
- 40Hr Armed and Unarmed Certification
- FOID Card
- CCL ( Revolver and Semi-automatic)
- PERC
- CPR/AED Certified
- Baton/Handcuff/Pepper Spray Certified
- Problem Solving
- Work Assignments
- Multitasking Strengths
- Sales Expertise
- Performance Reporting
- Customer Satisfaction
- Critical Thinking
- Retail Objectives
- Customer Needs Assessments
- Training Activities
- Verbal Communication
- Stocking and Replenishing
- Guest Relations
- Customer Service
- Selling Techniques
- Strong Interpersonal Communication
- Store Management
- Money Handling
- Time Management
- Monthly Audits
- Teamwork and Collaboration
- Shelving Configuration
- Negotiation Tactics
Timeline
Armored Car Driver/Guard
Loomis Armored US
11.2023 - 03.2024
Sales Associate
Home Depot
03.2019 - 04.2023
Sales Consultant
CarMax-Part Time
08.2017 - 12.2018
General Manager
GNC - General Nutrition Centres
05.2017 - 08.2017
NXT-STAGE Personal Training
Owner/Personal Trainer
06.2011 - 08.2021
Fitness Manager
XSport Fitness
05.2010 - 06.2011
Asst. Branch Manager
Washington Mutual Bank
08.2007 - 05.2008
Criminal Justice
William Rainey Harper College