Dan DesRoches
South Weymouth,MA
Overview
29
29
years of professional experience
Work History
Senior Property Manager
Synergy Investments
Boston, MA
11.2010 - 03.2024
- Managed operations for a 1,500,000 square foot portfolio consisting of Commercial/Life Science/retail/residential/restaurant properties in Boston, Quincy and Worcester Massachusetts
- Prepared annual operating budgets, capital planning, monthly/quarterly financial reporting, CAM and Real Estate Tax reconciliation billing, and rent collections
- Maintained a high level of tenant satisfaction which resulted in higher occupancy rates
- Lead a team of 25+ Property Managers, building engineers, and administrative staff to enhance professional growth and achievement of set goals
- Directed the development and enforcement of Standard Operation Procedures (SOP), including life safety, evacuation and flood plans
- Performed RFPs and negotiated service contracts generating a 20% savings across the portfolio by developing and managing relationships with external/third party vendors
- Worked with insurance companies to resolve property claims in addition to identifying potential hazards while maintaining maintenance records
- Provided oversight and management of tenant and capital improvements including façade repairs, garage upgrades, elevator modifications, roof replacements, life safety upgrades, lobby renovations, water/sanitary lines replacements, and energy efficiency upgrades
- Calmly and efficiently led the team when responding to emergencies
- Acted as a liaison between operational departments during recapitalization, acquisitions, and leasing negotiations
- Developed preventative maintenance programs to manage properties more efficiently resulting in a higher ROI
- Assisted in the creation of a tenant billable work order and hospitality program to cut costs and increase revenue
- Collaborated with the in-house leasing team on all new lease deals from initial negotiations to space delivery.
Senior Property Manager
Centro Properties Group
Boston, MA
02.2007 - 10.2010
- Managed the daily, monthly and annual operations relating to Property Management of 30 retail shopping centers within the Northeast Region
- Formulated and managed operating budgets, partnered with leasing agents regarding tenant lease negotiations and performed due diligence acquisitions
- Managed capital projects to include landscape upgrades, facade upgrades, parking lot upgrades, and sewer line replacements
- Generated over $600K in ancillary income through FY 2009 by implementing innovative marketing programs throughout the portfolio
- Negotiated Northeast Region service contracts resulting in the reduction of $2.5M in annual operating expenses
- Worked with the Director of Property Management in creating a new set of policies/procedures and tenant retention programs
- Substantially lowered the Northeast Region's electric bills by $400K annually
- Worked with insurance companies on property claims, identifying potential hazards, and maintaining maintenance records.
Regional Property Manager
Federal Realty Trust
Boston, MA
03.2005 - 01.2007
- Formulated and managed operating budgets, partnered with leasing agents regarding tenant lease negotiations and performed due diligence on acquisitions
- Maintained all building service contracts, monitored vendors’ performance, and renegotiate contracts for the best terms and pricing
- Managed capital and redevelopment projects
- Developed and managed annual property budget with NOI over $24 million
- Expanded tenant relations programs by instituting quarterly meetings with all tenant contacts and routinely meeting on a weekly basis
- Managed operations for Retail Shopping Centers throughout the Massachusetts, New Hampshire, and Connecticut.
Property Manager/Director of Operations
The Flatley Company
Braintree, MA
02.1995 - 03.2005
- Manage and direct the day-to-day operations for retail division/professional offices located in Massachusetts and New Hampshire
- Created and maintained annual operational budgets for 13 shopping centers
- Reduced annual portfolio operating expenses by negotiating service contracts with local vendors
- Managed 15 person staff including property managers, maintenance and administrative positions
- Managed capital projects and redeveloping shopping malls in Canton, Dedham, and Falmouth
- Prepared monthly reports and presentations for the owners
- Relevant Organizations
- Building Owners and Managers Association (BOMA)
- Outstanding Building of the Year Award (TOBY) at BOMA in 2016
- National Association of Office and Industrial Properties (NAIOP)
Education
Property Management Certificate Program - undefined
Northeastern University
Architecture Design - undefined
New England Tech Institute
Massachusetts Real Estate License - undefined
Skills
- Management Skills
- Budget Development and Management for Maximum Profitability
- Vendor Relationship Management & Cost Saving
- Property Audits to Maintain Maximum Values
- Tenant Quality Assurance for Retention and Satisfaction
- Maintain Utmost Confidentiality
- Problem Solving & Conflict Resolution
- Microsoft Office (Excel, Word, PowerPoint)
- Yardi/Payscan/Vendor Café/Rent Café/Building Engines
- Leadership Skills
- Positive Optimistic Attitude
- Team Collaboration & Motivation
- Interpersonal Communication & Active Listening
- Willingness to Delegate
- Recognize Growth Potential in Team
- Individual & Team Goal Setting for Optimal Professional Growth
- Adherence to Relevant Laws/Regulations & Industry Standards
- Align with Company Mission/Vision/Values
- Performance Reviews and Rewards
- Confidently Navigate Challenges
Timeline
Senior Property Manager
Synergy Investments
11.2010 - 03.2024
Senior Property Manager
Centro Properties Group
02.2007 - 10.2010
Regional Property Manager
Federal Realty Trust
03.2005 - 01.2007
Property Manager/Director of Operations
The Flatley Company
02.1995 - 03.2005
Property Management Certificate Program - undefined
Northeastern University
Architecture Design - undefined
New England Tech Institute