Driven to identify and meet demands with a high-quality and efficient program. Adept at working with leaders and building rapport with workers of all cultures. Be prepared to take advantage of years of experience to take on the challenging positions of this job.
Overview
25
25
years of professional experience
Work History
Air|Ocean Import | Export
China Interocean Transprot, INC operationLogistics company
Jamaica, NY
04.2022 - 12.2023
Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
Organized and monitored the shipment of products in accordance with customer requirements.
Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Analyzed data to identify cost savings opportunities in the logistics process.
Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
Created reports on freight costs, delivery timelines, invoices and other related information.
Collaborated with internal teams to coordinate shipments between multiple locations.
Monitored compliance with safety regulations and quality standards during transport operations.
Ensured accurate completion of customs documents for international shipments as required by law.
Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
Provided support in negotiating contracts with third-party providers regarding rates, services offered.
Manager
First China Express, Inc.
Brooklyn, NY
09.2012 - 03.2022
Determined shipping methods and prepared bills of lading, invoices, and other shipping documents
Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight
Validated load plans, cargo cleanliness, and transportation documentation
Directed cargo loading to monitor even distribution of weight
Evaluated proposals to identify the regional impact, including driver capacity and overflow
Oversaw international return and exchange processes from customer to supplier
Maintained compliance with import and export laws to maximize delivery efficiency
Produced invoices, mailed bills to customers, and filed copies for company records
Evaluated operational records and made scheduling adjustments to maximize efficiency
Answered phone calls daily and pleasantly welcomed visitors to the office
Made copies, sent faxes, and handled all incoming and outgoing correspondence
Assisted in the continuous development of effective store associates to achieve desired sales and results
Completed frequent walk-throughs and directed team members to correct store appearance or professionalism issues
Coached and developed store associates through formal and informal interactions
Oversaw aspects of maintenance, inventory, and daily activity management
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
Led teams in planning, implementing, and executing merchandising and operating initiatives to streamline business effectiveness
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
Supervised cashiers in processing credit, debit, and cash payments to streamline sales
Analyzed to address productivity and improve employee morale
Managed inventory tracking and physical inventory counts to minimize loss.
Home Health Aide
HCS Home Care
Brooklyn, NY
01.2016 - 02.2022
Provided companionship and monitored health condition of clients.
Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Administered medications as instructed by physician or nurse practitioner.
Reported any changes in the client's physical or emotional condition to supervisor immediately.
Monitored vital signs such as temperature, pulse rate, blood pressure .
Engaged patients in recreational activities such as reading books or playing games.
Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
Maintained confidentiality of patient information at all times as per HIPAA regulations.
Instructed family members regarding proper home care techniques and infection control procedures.
Assistant Manager
Shenzhen Wuzhou house
Shenzhen, China
11.1998 - 07.2000
Oversaw daily operations and administration of banquet properties
Inputted information from customer calls and onsite service visits into the company's system
Supervised, trained, and mentored to boost overall efficiency
Networked with customers and asked open-ended questions to determine immediate needs
Scheduled VIP rooms of restaurant and meeting rooms to meet business needs and demand
Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
Planned, coordinated, and executed weddings and special events
Selected décor and event materials that fit clients' requests and visions
Boosted client satisfaction through the administration of on-site service requests and event logistics management.
Education
Three-year college Education - Hotel management
Northwest Normal University
01.2003
Some College (No Degree) - Makeup
Kingsborough Community College of The City University of New York
Skills
Friendly
Organized
Bilingual in English, Mandarin, Cantonese
Sales techniques
Skilled in Word, Excel, Photoshop
Public relations
Teamwork
Active listening
Oral communication
Setting up activities
Negotiation
Complex Problem-Solving
Document Management
Project Management
Timeline
Air|Ocean Import | Export
China Interocean Transprot, INC operationLogistics company
04.2022 - 12.2023
Home Health Aide
HCS Home Care
01.2016 - 02.2022
Manager
First China Express, Inc.
09.2012 - 03.2022
Assistant Manager
Shenzhen Wuzhou house
11.1998 - 07.2000
Three-year college Education - Hotel management
Northwest Normal University
Some College (No Degree) - Makeup
Kingsborough Community College of The City University of New York