DAN FLORES
Los Angeles,CA
Summary
Highly motivated and articulate professional with over a decade of experience and a proven track record of professional growth. Seeking to utilize expertise in business analysis, people leadership, process documentation, and project execution. Known for adaptability and passion for serving others and adding value, a chameleon who seamlessly adjusts to the ever-changing rhythm of the business.
Overview
12
12
years of professional experience
Work History
PMO PROJECT MANAGER
Lakeshore Learning Materials
05.2021 - Current
- Mar '23 to Present: Served as ERP Financial Accounting Project manager; for which, I played an instrumental role in greenfield ERP implementation.
- Have led successful execution of 12 custom developments, 5 technical 3rd party integrations involving: sales tax, tax-exempt certificate, accounts payable automation, employee expense, and bank reconciliation
- Managed all aspects of Financial Accounting workstreams inclusive of: data conversion mapping/validation, integration-system-end to end testing-defect remediation, and meetings to drive decisions, training, and/or configuration requirements
- Aug '22 to Mar '23: Selected to and successfully completed McKinsey Management Accelerator program which involves self-directed completion of digital modules covering adaptability, problem solving, business strategy, group creation of strategy table-issue tree for case study and facilitated discussions with leaders across industries
- May '21 to Feb '23, Managed 15 medium scale cross-functional project (s) using Wrike, JIRA, MS Project; highlights are as follow:
- Partnered to establish a framework to define process and schedule for products released via web while I managed execution of secure credit card submission, streamline request submission for Harmonized Tariff Schedule (HTS), and safety/incident management platform
- Led execution of the following vendor engagements: implementation of live chat service on website and more pointedly, two fast-paced 90-day implementations of an Optical Character Recognition (OCR) technology platform to process hard-copy order formats which has resulted in an efficiency gain of 50%
SUPERVISOR
Herbalife Nutrition
06.2019 - 05.2021
- Led Channel Distribution compliance efforts which was comprised of 11 US Corporate (direct reports) staff members and 6 Excellence Center support staff based in MX; provided coaching, offered support with goal, performance planning, and partnered with staff to identify solutions for performance gaps
- From Jun '19-Aug '20, I led development of 5 key business process/employee experience initiatives (i.e., 'Fast-Track' Recognition Review, Risk Based Systematic Alert excel model, Distributor Zoom calls for Back office, Streamline research presentation (s) and establishment of project meetings) which resulted in 50 % reduction of overseas issues, 90 % SLA, 60 %-70% efficiency gains for Qualifications/Alerts and 30+ compliance presentations approved through Executive Review
- Proactively led the collaborative development of streamlined research process, cohesive calibration sessions and structured follow through for NAM's President's Team Qualification reviews, thereby, enhancing efficiency of review and minimizing impact to Qualifiers
- Utilized excel modeling and business requirement gathering to design logic of enhanced systematic alert and business case for robotics process automation
- Contributed to the development of 3 team members promoted to professional-supervisory level roles in 2019, virtually onboarded 3 fully remote employees in 2020 and collectively achieved a 90 % performance level all while adapting to new technology (i.e., Zoom, Teams, Sales Force etc.) and experiencing tremendous market growth (200% increase in recognition reviews)
ANALYST
Herbalife Nutrition
05.2016 - 06.2019
- Enhanced efficiency of operational processes by 25% (i.e., conducting research, presenting, and consolidating staff/region level measures) through the development and rollout of Dashboards in OBIEE for users across all levels; also, proactively held training sessions and developed content to support end users to understand how to use and best interpret data
- Partnered with end users, management, analyst, and other stakeholders to design system specifications/business requirements for the decrease in field interactions of Herbalife's Contact Management system which resulted in an improved user-friendly interface and eased possible data issues by 30%
- Developed and implemented compliance risk score (via excel data model and data integration) to support Field Operations team with prioritizing visits and education to Distributors whose compliance history, sales documentation patterns and other metrics posed a higher risk of potential non-compliance
- Spearheaded Data Integrity initiative consisting of monthly process/data audits, reinforcement of trainings and stop gap solutions for NAM's regulatory initiatives to ensure processes were adhered to and data integrity was maintained; byproduct was reduction in data issues by 80%
SR. REPRESENTATIVE
Herbalife Nutrition
07.2015 - 05.2016
- Managed all aspects of a specialized project whose end was to curtail the number of compliance issues overseas, including oversight of logistics, procedure/letter development and workload management
- Achieved 150 % reduction in compliance incidents overseas month over month in 2016 as compared to 2015
REPRESENTATIVE
Herbalife Nutrition
09.2012 - 07.2015
- Provided coaching, addressed a variety of questions, and worked closely with Herbalife's Independent Distributors to increase understanding of and compliance of rules
- Handled the highest number of compliance case files in a department of 46 Representatives from 2013-2015, tasked with handling high priority/executive level cases and was selected to represent Herbalife's Compliance Department in Region's marquee event, Extravaganza
Education
Bachelor of Arts - English and Women's and Gender Studies
Brandeis University
Waltham, MA05.2012
Skills
- Effective Written Communication
- Experienced in Waterfall Project Management
- Project Management software
- Skilled in Managing Multiple Projects
- Situational Adaptability
- Executive Communication
Timeline
PMO PROJECT MANAGER
Lakeshore Learning Materials
05.2021 - Current
SUPERVISOR
Herbalife Nutrition
06.2019 - 05.2021
ANALYST
Herbalife Nutrition
05.2016 - 06.2019
SR. REPRESENTATIVE
Herbalife Nutrition
07.2015 - 05.2016
REPRESENTATIVE
Herbalife Nutrition
09.2012 - 07.2015
Bachelor of Arts - English and Women's and Gender Studies
Brandeis University
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