Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Daniel Forkan

Ocean Park,WA

Summary

1 Year 4 months of experience as Stocker. Some College (No Degree) in Business Administration. Expert in sales management, inventory accuracy, stock control. Written and Spoken fluency in English. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Overview

9
9
years of professional experience

Work History

Team Lead Sales Associate

Tractor Supply Company
06.2023 - Current
  • Increased sales revenue by developing and implementing effective sales strategies for team.
  • Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
  • Streamlined sales processes for increased efficiency and improved team performance.
  • Mentored junior sales associates, resulting in their rapid progression within company.
  • Delivered consistent results by setting clear expectations and holding team members accountable for meeting or exceeding targets.
  • Optimized resource allocation by analyzing workload distribution among team members and adjusting assignments as needed to maximize productivity.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Greeted customers and provided product advice to increase sales.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Stocker

Tractor Supply Company
06.2021 - 06.2023
  • Transported packages to customers' vehicles
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stamp, affix, or modify price tags on merchandise, based on price list.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Supported merchandising initiatives through meticulous arrangement of products according to planograms.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as 50 pounds.

Retail Salesperson

Lowes
05.2017 - 03.2020
  • Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
  • Minimized loss by diligently monitoring inventory levels and promptly addressing discrepancies.
  • Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
  • Collaborated with team members to achieve daily sales goals and deliver exceptional customer service experiences.
  • Assisted management in the implementation of promotional events, driving increased foot traffic and overall sales growth.
  • Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
  • Supported visual merchandising initiatives by creating eye-catching displays that showcased current trends and products effectively.
  • Optimized store layout for improved navigation; increasing overall shopping experience for customers.

Store Manager

Pioneer West, Inc.
02.2015 - 04.2017
  • Plan, direct, oversee, and coordinate subordinate and staff employment, compensation, labor, and employee relations operations
  • Keep track of personnel data like as recruitment, transfers, performance reviews, and absenteeism rates
  • Select candidates for job openings and conduct interviews
  • Established and maintained cooperative relationships with staff members
  • Met sales goals by training, motivating, mentoring and providing feedback to store staff
  • Developed store strategies to raise client pool, expand store traffic and optimize profitability
  • Ensured high levels of customer satisfaction through excellent service.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Some College (No Degree) - Business Administration

University Of Portland
Oregon, United States

Skills

  • Prioritization
  • Stock Control
  • Sales Management
  • Inventory Accuracy
  • POS System Operation
  • Positive Customer Experience
  • Pricing and Labeling
  • Cash Handling
  • Merchandise displays
  • Retail Store Operations

Timeline

Team Lead Sales Associate

Tractor Supply Company
06.2023 - Current

Stocker

Tractor Supply Company
06.2021 - 06.2023

Retail Salesperson

Lowes
05.2017 - 03.2020

Store Manager

Pioneer West, Inc.
02.2015 - 04.2017

Some College (No Degree) - Business Administration

University Of Portland

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Daniel Forkan