Dan Fravel
Saint Augustine
Summary
Dynamic Automotive Service Advisor with a proven track record in Automotive Service, excelling in customer relations and complaint resolution. Leveraged strong diagnostic skills to enhance customer satisfaction, achieving revenue targets through effective service recommendations and upselling. Committed to building lasting relationships and ensuring seamless service experiences.
Overview
20
20
years of professional experience
Work History
Automotive Service Advisor
Mazda of St Augustine
01.2025 - 08.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Automotive Service Advisor
Hanania Chevy
01.2023 - 06.2024
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Automotive Service Advisor
Fields Cadillac,Premier Cadillac,Parker Cadillac, Claude Nolan Cadillac
04.2005 - 04.2023
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Northglenn Highschool
Northglenn, COAssociate of Arts - Business Management
Community College North Campus
Thorton, Co05-1977
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Service advising
- Repair recommendations
- Organization
- Estimating costs
- Follow-up skills
- Documentation
- Warranty processing
- Vehicle inspection
- Service writing
- Vehicle diagnostics
- Work order management
- Appointment scheduling
- Customer education
- Diagnostic tools
- Automotive terminology
- Listening skills
- Attention to detail
- Preventative maintenance
- Labor estimation
- Documentation and reporting
- Service order flow
- Customer relationship management
- Service estimates
- Customer service
- Customer retention
- Quality control
- Service scheduling
- Performance goals
- Records management
- Repairs scheduling
- Strong work ethic
- Complaint resolution
Timeline
Automotive Service Advisor
Mazda of St Augustine
01.2025 - 08.2025
Automotive Service Advisor
Hanania Chevy
01.2023 - 06.2024
Automotive Service Advisor
Fields Cadillac,Premier Cadillac,Parker Cadillac, Claude Nolan Cadillac
04.2005 - 04.2023
Northglenn Highschool
Associate of Arts - Business Management
Community College North Campus