Microsoft Word
Dan Giacalone
Fitchburg,WI
Summary
Detail-oriented and organized leader with eight years of experience in process management and multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Proficient in validating inventory, coordinating deliveries and managing documentation. Seeking dynamic, challenging role with room for advancement.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Proposal Team Manager
Americaneagle.com
Des Plaines, IL
02.2011 - 11.2020
- Evaluated and streamlined proposal writing and response procedures that advanced turnaround efficiency by 60%.
- Developed and maintained over 40 templates that enabled quicker responses to prospective clients and higher quality proposals.
- Directed the production of more than 500 proposals annually, thereby increasing cumulative sales.
- Coached, trained, and led an efficient, organized team while strengthening employee performance and advancing career development and growth opportunities.
- Operationalized time-management skills to exceed request deadlines in emerging industry.
- Delivered engaging proposals designed for target audiences, leveraging needs-focused research and high-quality content while following strict industry-specific requirements.
- Coordinated subject matter experts, solutions engineers, and strategists to develop accurate product specifications and quality output.
- Contributed to quality assurance procedures to ensure accuracy of communications to improve customer satisfaction with products and services.
- Optimized efficient workflow processes, monitored daily activities and implemented modifications to improve overall effectiveness of personnel and activities.
Inside Sales Representative
Flexible Benefit Service Corporation
Chicago, IL
01.2008 - 02.2011
- Executed call campaigns that produced over 5,000 annual prospecting calls to generate leads and increase seminar participation, quote requests, and sales opportunities.
- Nurtured existing client relationships by advising on latest industry product, process, and procedural changes to identify new growth opportunities and improve customer satisfaction and quality.
- Improved process and procedures to enhance the quality of support and successfully managed customer expectations including incident reporting and escalations until final resolution.
Education
Bachelor of Science - Business Administration
Illinois State University
10.2003 - 07.2007
Skills
Interpersonal Communicationundefined
Software
Microsoft Excel
Microsoft PowerPoint
Timeline
Proposal Team Manager
Americaneagle.com
02.2011 - 11.2020
Inside Sales Representative
Flexible Benefit Service Corporation
01.2008 - 02.2011
Bachelor of Science - Business Administration
Illinois State University
10.2003 - 07.2007
Similar Profiles
Shiva AdhikariShiva Adhikari
Technical Manager | Software Architect at Americaneagle.comTechnical Manager | Software Architect at Americaneagle.com
Vasilios (Vasili) SopikiotisVasilios (Vasili) Sopikiotis
Marketing Intern/Project Management Intern at Americaneagle.comMarketing Intern/Project Management Intern at Americaneagle.com
Vasilios (Vasili) SopikiotisVasilios (Vasili) Sopikiotis
Email Marketing/Project Management Intern at Americaneagle.com Web DevelopmentEmail Marketing/Project Management Intern at Americaneagle.com Web Development