Dan Glennon
Walkerton,IN
Summary
Encouraging manager and analytical problem-solver with, leading and motivating skills, as well as excellent customer relationship-building, and installation knowledge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
Renewal By Andersen Window Replacement
01.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with service technicians and customers to build rapport and trust.
- Talk with customers and service technicians to discuss service needs and offer solutions.
- Coordinated with other managers to maintain scheduling workflow.
- Monitor inventory levels and placed orders to replenish stock.
- Supervise team of four Service Technician's and one Production Coordinator to help create efficient schedule.
- Process daily service technician paperwork. Including creating service part order forms, scope of work forms that include durations
- Verify correct service part ordering
CNC Machinist
United Tool & Engineering
07.2010 - 01.2023
- Maintained tight tolerances with design specifications.
- Manually set up CNC 3 axis milling centers, wire EDM
- Studied drawings, & blueprints, to determine dimensions and tolerances accurately.
- Trained new team members on proper machine set-up procedures and operation/programming
- Performed preventive maintenance to keep machines running smoothly.
- Inspected completed parts/fixtures to verify dimensions using micrometers, calipers, and Keyence CMM
- Developed jigs, and fixtures to produce production parts
- Utilized CAD and CAM software to design tool paths, select cutting tools.
CNC Operator
Bremen Castings
02.2008 - 07.2010
- Properly loaded and unloaded materials in and out of machines.
- Performed accurate milling and drilling tool changes and offsets.
- Maintained tight tolerances with blueprint specifications.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Consistently met production rate metrics
- Packaged finished work to correct staging for shipping
Education
Oregon - Davis
Hamlet, INSkills
- Field experience installing windows and doors
- Positive Attitude
- Customer Service
- Schedule Management
- Conflict Resolution
- Task Delegation
- Performance monitoring (NPS)
Certification
- CMI Certified
- Lead Safe Certified
- CPR/AED Certified
Timeline
Service Manager
Renewal By Andersen Window Replacement
01.2023 - Current
CNC Machinist
United Tool & Engineering
07.2010 - 01.2023
CNC Operator
Bremen Castings
02.2008 - 07.2010
Oregon - Davis