Dan Gordon
Fenton,MO
Summary
Dynamic and results-oriented professional with extensive experience in residential construction and customer support roles. Proven ability to mentor team members, fostering exceptional service delivery and enhancing team morale through effective communication and constructive feedback. Strong track record of resolving customer dissatisfaction while managing competing priorities to achieve superior outcomes. Committed to continuous growth and knowledge acquisition within the professional landscape, ensuring a proactive approach to challenges and opportunities.
Overview
14
14
years of professional experience
Work History
Field Manager II
Fischer Homes
01.2024 - Current
- Oversaw project timelines and ensured adherence to construction schedules and OSHA regulations.
- Managed field operations, optimizing resource allocation for efficiency.
- Collaborated with subcontractors to enhance communication and workflow processes.
- Conducted regular site quality inspections to identify potential issues early and maintain the highest standard.
- Utilized KOVA and Sapphire Build to approve purchase orders and VPOs for each job while operating within the job cost budget.
Warranty Customer Care Manager
Fischer Homes
05.2022 - 01.2024
- Managed residential construction warranty service requests.
- Developed and implemented the appropriate and cost effective solutions to warranty service issues.
- Scheduled and performed customer issue tracking for closed communities and one year after warranty.
- Provided appropriate and complete documentation on all service-related paperwork.
- Processed issues while considering the scope of work, supplier performance and Trade Partner performance.
Lifestyle Design Center Coordinator
Fischer Homes
02.2022 - 05.2022
- Assisted customers at selection and sign off through the sale-to-start process by providing excellent customer satisfaction.
- Reviewed all customer agreements prior to the Selections Appointment for build ability.
- Delivered error-free selection sheets.
- Followed up with customers, Sales Counselors, and Divisions as needed to ensure that selections and sign- offs are accurate and completed on time.
- Worked with Division Managers and Sales Managers to design speculative inventory homes utilizing research on what will be popular for a given community and home plan.
Furniture Technician
Carol House Furniture
05.2020 - 02.2022
- Repaired case goods and upholstery while providing in-home service.
- Performed thorough inspections of furniture pieces to identify damage or potential issues requiring attention.
- Executed in-store construction and on-site inspection, assessment and repair of commercial products.
Senior Furniture Technician Trainer
Ashley/Stash Home Furniture
07.2017 - 05.2020
- Trained new technicians and assess skill levels of current technicians
- Created training programs to improve skills and efficiency within the field.
- Managed multiple projects simultaneously while maintaining strict deadlines without compromising quality standards.
Furniture Technician
Ashley/Stash Home Furniture
07.2012 - 07.2017
- Repaired case goods and upholstery while providing in-home service.
- Performed thorough inspections of furniture pieces to identify damage or potential issues requiring attention.
- Executed in-store construction and on-site inspection, assessment and repair of commercial products.
Design Consultant
California Closets
07.2015 - 10.2015
- Closet design, space planning, in-home consultation.
Education
Bachelor of Science - Interior Design
Missouri State University
Springfield, MO01.2009
Internship -
Thomas Manche Interiors
University City, MO01.2009
Skills
- Knowledgeable in new home construction, reading blue prints, residential codes, cost control, construction scheduling, change order management
- Adaptable, flexible, and multitasking team player with strong communication, organization, and interpersonal skills, OSHA certified
- Skilled in determining route cause, space planning, room/concept design, sketching, and elevation/axonometric drawing, sales
- Technically proficient in KOVA, Sapphire Building Software, MS Office, Auto CAD, Architectural Desktop, Illustrator, and Photoshop
Timeline
Field Manager II
Fischer Homes
01.2024 - Current
Warranty Customer Care Manager
Fischer Homes
05.2022 - 01.2024
Lifestyle Design Center Coordinator
Fischer Homes
02.2022 - 05.2022
Furniture Technician
Carol House Furniture
05.2020 - 02.2022
Senior Furniture Technician Trainer
Ashley/Stash Home Furniture
07.2017 - 05.2020
Design Consultant
California Closets
07.2015 - 10.2015
Furniture Technician
Ashley/Stash Home Furniture
07.2012 - 07.2017
Internship -
Thomas Manche Interiors
Bachelor of Science - Interior Design
Missouri State University