Dan Haines
Caribou,ME
Summary
Dynamic leader with proven expertise in operations management and problem resolution honed at Haney's Home Farm and Garden. Excelled in staff management and customer relations, significantly enhancing team performance and customer loyalty. Skilled in project management and efficient multitasking, adept at driving projects to completion with exceptional time management.
Overview
15
15
years of professional experience
Work History
General Manager
Haney's Home Farm and Garden
04.2010 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Worked effectively in fast-paced environments.
- Helped customers complete purchases and locate items.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained accurate records of employee hours, facilitating payroll accuracy and punctuality.
Owner/Operator
Blacked Out Window Tint Service
03.2014 - Current
- Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Calculated materials and time needed for each job.
- Established QuickBooks accounting system to reflect accurate financial records.
Education
Associates - Computer Aided Drafting
Northern Maine Community College
Presque Isle, ME01-2008
Skills
- Problem resolution
- Operations management
- Efficient multi-tasker
- Time management
- Staff management
- Customer relations
- Deadline oriented
- Vendor relationships
- Project management
Timeline
Owner/Operator
Blacked Out Window Tint Service
03.2014 - Current
General Manager
Haney's Home Farm and Garden
04.2010 - Current
Associates - Computer Aided Drafting
Northern Maine Community College
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